Esri
Geographical Information Systems (GIS)
SupportAnalystI
“Support Analyst I at Esri. Skills: GIS, Technical support, Customer communication. Provide technical support. Respond to customer needs”
What You'll Achieve.
Drive creative solutions; Aid customers in utilizing GIS platform; Increase benefits of location intelligence; Deliver exceptional global technical support; Guide customers towards effective usage of GIS; Empower customers to be successful
Industry & Context.
Resourceful approach; Creative solutions; Analyze customer issues; Identify core problems; Articulate potential solutions; Be self-motivated; Proactive problem solver
What They're Looking For.
Must Have
1+ years of professional and customer service experience, Ability to learn the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise, Experience communicating with customers with varying technical aptitudes in GIS and information technology, Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance, Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth, Bachelor’s degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field
Nice to Have
Professional experience with Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise, Understanding of cloud computing concepts and environments (Microsoft Azure or AWS), Proficiency in computer troubleshooting such as such as reading network traffic and configuring software, Proficiency with one or more programming languages (C#,. NET, Java, C++, Swift, Kotlin or JavaScript), Master’s degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field
What You'll Do.
Provide technical support
Respond to customer needs
Analyze customer issues
Identify core problems
Articulate potential solutions
Stay current on new releases
Expand breadth of work supported
Maintain case documentation
How You'll Work.
Team & Collaboration
Partner with team members; Identify common patterns; Align on best path forward; Solve cases
Communication Scope
Experience communicating with customers
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