Waystar
Healthcare
SupportAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Analyst at Waystar. Skills: Support, Client Relations, Technical Integration. Manage the SPST in all aspects. Work directly with strategic partners”
Industry & Context.
analytical skills; troubleshooting skills
What They're Looking For.
Must Have
At least 3 years working with PM Systems, clearinghouses and/or Integration of HIS., Clear and effective communicator with excellent verbal and written skills., Ability to understand complex technical processes to lead, coach, and support strategic partners., Ability to speak knowledgably to partners with a full technical/workflow understanding of Waystar., Ability to multitask and perform under pressure on a high-volume results-driven team., Advanced computer skills utilizing MS Office products, Salesforce, FTP software, etc., time management, analytical skills, and troubleshooting skills., EDI healthcare experience and knowledge of file transmissions via SFTP and API/web services., Self-motivated with the ability to work well both in a group environment and independently., Bachelor's degree or equivalent experience., Experience working in or with a medical practice or practice management/electronic medical records/revenue cycle system., Knowledge of medical billing, HCFA 1500 form/UB04, and ANSI X12 formats
What You'll Do.
Manage the SPST in all aspects
Work directly with strategic partners
Manage capacity and cases
Serve as an escalation point
Onboard new partners operationally
Work with the Partner Integration Manager
Work with partners to understand needs
Manage and train partners
Updating/Maintaining the Practice Management System page
Streamline internal and external process
Work with channel on partner reporting needs
Manage partner specific projects
become the SME for technical integration
How You'll Work.
Team & Collaboration
collaborate with Channel, Partner Operations, Client Support, Solution Adoption, Client Relations, Technology; work well both in a group environment
Communication Scope
Clear and effective communicator; excellent verbal and written skills
Process & Methodology
Manage partner specific projects
Full Job Description
**ABOUT THIS POSITION** The position will collaborate with Channel, Partner Operations, Client Support, Solution Adoption, Client Relations, Technology, and others to successfully support the needs of our strategic channel partners. The SPSM will have a solid background working with practice management systems, Waystar processes and products, and technical EDI integration between healthcare information systems, and will be able to research, manage, and provide concise responses to complex inquiries and projects. **WHAT YOU 'LL DO** * Manage the SPST in all aspects including documentation, reviews, process improvements, coaching+ * Work directly with strategic partners for all Waystar needs * Manage capacity and cases via the SPST queue in salesforce and document all communication. * Serve as an escalation point to make sure vender issues are routed to the correct cross-functional team(resolves where possible) * Onboard new partners operationally to Waystar * Work with the Partner Integration Manager(PIM) to document newly integrated partners and understand full integration available. * Work with partners to understand their needs/pain points, and provide solutions/processes to resolve. * Manage and train partners on the vender portal and Waystar Products(occasional group sessions, one on one, refresher) * Updating/Maintaining the Practice Management System page in Salesforce with updated partner info * Streamline internal and external process with partners and manage implementing to completion. * Work with channel on partner reporting needs, onsite/remote working sessions and process discussions. * Manage partner specific projects and become the SME for technical integration associated with main partners * Further develop and maintain: * Overall understanding of all Waystar products and best practices on how they should be used. * Understanding of the PM systems we partner with and the technical setup of how these systems function and integrate with Waystar. * Abili
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