Parsons
SupportAnalyst
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“Support Analyst at Parsons. Skills: SharePoint Online, Aconex, Power BI, business analysis, data interpretation, technical systems support, documentation, training, troubleshooting. contribute to the development, administration, and continuous enhancement of digital platforms and data systems. gather and document business requirements”
What You'll Achieve.
ensure digital tools and platforms are aligned with evolving business needs; ensure timely delivery of team outputs and high-quality deliverables; ensure compliance with standards and supporting operational discipline; enhancing team productivity
Industry & Context.
Demonstrate initiative and problem-solving skills by supporting the resolution of day-to-day operational challenges; Excellent problem-solving, decision-making, and conflict resolution skills
What They're Looking For.
Must Have
5+ years of related experience including document/records management, systems development life cycle analysis, design and testing, and analyzing and developing business processes and workflow models, 2+ years’ experience working in a multi-skilled team environment collaborating on data automation, Understanding of SharePoint Online architecture, features, and functionality, including site creation, permissions management, and customization, Experience with integrating SharePoint Online with other Microsoft 365 services like Teams, OneDrive, and Power Automate, Proficiency in scripting languages automate administrative tasks and create custom solutions, Knowledge of Windows Server and IIS for managing SharePoint environments, Experience with planning and executing SharePoint migrations and upgrades, Collaboration: Ability to work effectively with teams, stakeholders, and end-users to understand their needs and ensure successful rollout, Experience working with structured and unstructured data with the ability to automate data processing and analysis tasks, Excellent written and verbal communication skills. Able to convey complex, technical issues in an easy-to-understand manner, organizational and planning skills for tracking requests and project fulfillment, Flexibility and adaptability in responding to changing business requirements, Effectively manages and prioritizes workload and delivers to tight deadlines, Demonstrate written and verbal skills in English, Demonstrate proficient use of enterprise-level management software, such as (e.g. , Microsoft Project, Primavera, Aconex, etc. ) or similar systems, Excellent problem-solving, decision-making, and conflict resolution skills
Nice to Have
PMP or other relevant project management certification preferred (e.g. , Prince2, Agile, etc. )
What You'll Do.
contribute to the development
and continuous enhancement of digital platforms and data systems
gather and document business requirements
maintain and support portal infrastructure
assist in automating data processes
support end-users through training
assist in gathering and documenting business requirements by coordinating with stakeholders
support data collection and basic analysis tasks
utilize AI-powered tools such as Microsoft Copilot to assist in automating routine reporting
organizing information
and enhancing team productivity
help manage and maintain structured and unstructured data repositories
translate technical information into user-friendly formats
assist in preparing documentation and training materials
promote data literacy by supporting training sessions
provide administrative and coordination support
collaborate with cross-functional teams to support seamless information flow
assist in coordinating project activities
assist in aligning Knowledge Management support activities with broader organizational strategies
support the resolution of day-to-day operational challenges
help maintain digital document control systems such as Aconex
support automation and data tasks using basic programming or scripting knowledge
assist in creating and updating data visualizations and dashboards using tools like Power BI
How You'll Work.
Team & Collaboration
collaborate with cross-functional teams to gather and document business requirements; collaborate with cross-functional teams to support seamless information flow; work effectively with teams, stakeholders, and end-users to understand their needs and ensure successful rollout; collaborating on data automation; collaborative teamwork
Communication Scope
Excellent written and verbal communication skills; Able to convey complex, technical issues in an easy-to-understand manner; Demonstrate written and verbal skills in English; regular communication with team leads and management
Process & Methodology
systems development life cycle analysis, design and testing, planning and executing SharePoint migrations and upgrades, organizational and planning skills for tracking requests and project fulfillment, coordinating project activities, PMP or other relevant project management certification preferred (e.g. , Prince2, Agile, etc. )
Full Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. _**Job Description:**_ Parsons is looking for an amazingly talented **Support Analyst** to join our team! In this role you will get to contribute to the development, administration, and continuous enhancement of our digital platforms and data systems. This role is idea for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems - particularly within environments such as SharePoint Online, Aconex, and Power BI. As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes. You will play a key role in ensuring that digital tools and platforms are aligned with evolving business needs, while also supporting end-users through training, documentation, and troubleshooting. This position requires a strong blend of analytical thinking, technical proficiency, and communication skills. You will be expected to follow best practices in change management, the software development lifecycle (SDLC), and digital document control, while staying current with emerging technologies and industry trends to support innovation and operational excellence. **What You 'll Be Doing:** * Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals. * Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organizati
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