OneTrust
Technology
SupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Analyst at OneTrust. Skills: Customer support, OneTrust platform, Problem-solving. Take support cases. Troubleshoot customer issues”
Industry & Context.
Advanced troubleshooting; Complex analytical problem-solving; Troubleshoot complex issues; Root cause analysis
Work alternative shift patterns, Late shifts, Weekends
What They're Looking For.
Must Have
1-5 years' work experience, Demonstrated experience with OneTrust Privacy platform, Relevant technical skills, Ability to learn rapidly, Master the OneTrust Privacy platform, Complex analytical problem-solving skills, Continuous improvement mindset, Ability to contribute to process improvement, Highly developed written and verbal communication skills, Ability to effectively communicate complex information, Ability to work with and troubleshoot complex, web-based software suites, Working knowledge of development processes, Working knowledge of different operating systems, Working knowledge of browsers, Working knowledge of programming languages, Flexible attitude, Willingness to work alternative shift patterns
Nice to Have
Privacy industry experience, CIPP/E certified, CIPM certified, Language skills (French, German, Spanish, Portuguese), Familiarity with IAB TCF 2.0 framework
What You'll Do.
Troubleshoot customer issues
Resolve customer issues
Manage workload of customer support cases
Update customers on progress
Collaborate to troubleshoot issues
Collaborate to identify root causes
Collaborate to provide solutions
Develop deep knowledge of OneTrust platform
Maintain deep knowledge of supporting technologies
Complete release training
Build privacy industry expertise
Contribute to OneTrust support community
Create knowledge articles
Implement process improvements
Meet performance levels
How You'll Work.
Team & Collaboration
Across OneTrust; With product teams
Communication Scope
Verbal communication; Written communication; Complex information communication
Full Job Description
Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge OneTrust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate). Your Mission Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Build privacy industry expertise, including maintain
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