JASARA PMC
Civil Engineering
SupportAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Analyst at JASARA PMC. Skills: SharePoint Online, Aconex, Power BI, business analysis, data interpretation, technical systems, digital platforms, data systems. gathering and documenting business requirements. maintaining and supporting portal infrastructure”
What You'll Achieve.
operational excellence; aligning initiatives with strategic and knowledge management goals; aid decision-making and reporting efforts across the organization; enhancing team productivity; ensuring information is accurately captured and accessible; ensuring successful rollout; delivers to tight deadlines; supporting operational discipline
Industry & Context.
Demonstrate initiative and problem-solving skills; Excellent problem-solving, decision-making, and conflict resolution skills.
What They're Looking For.
Must Have
5+ years relevant experience with Bachelors in related will consider experience in lieu of degree, Understanding of SharePoint Online architecture, features, and functionality, including site creation, permissions management, and customization., 2+ years’ experience working in a multi-skilled team environment collaborating on data automation, Experience with integrating SharePoint Online with other Microsoft 365 services like Teams, OneDrive, and Power Automate., Proficiency in scripting languages automate administrative tasks and create custom solutions., Knowledge of Windows Server and IIS for managing SharePoint environments., Experience with planning and executing SharePoint migrations and upgrades., Collaboration: Ability to work effectively with teams, stakeholders, and end-users to understand their needs and ensure successful rollout., Experience working with structured and unstructured data with the ability to automate data processing and analysis tasks., Excellent written and verbal communication skills. Able to convey complex, technical issues in an easy-to-understand manner, organizational and planning skills for tracking requests and project fulfillment., Flexibility and adaptability in responding to changing business requirements., Effectively manages and prioritizes workload and delivers to tight deadlines., Demonstrate written and verbal skills in English., Demonstrate proficient use of enterprise-level management software, such as (e.g. , Microsoft Project, Primavera, Aconex, etc. ) or similar systems, Excellent problem-solving, decision-making, and conflict resolution skills.
Nice to Have
PMP or other relevant project management certification (e.g. , Prince2, Agile, etc. ) - Desirable
What You'll Do.
gathering and documenting business requirements
maintaining and supporting portal infrastructure
automating data processes
supporting end-users through training
gathering and documenting business requirements by coordinating with stakeholders
supporting senior analysts in aligning initiatives with strategic and knowledge management goals
support data collection and basic analysis tasks
manage and maintain structured and unstructured data repositories
translate technical information into user-friendly formats
prepare documentation and training materials
promote data literacy by supporting training sessions
administrative and coordination support
support seamless information flow
coordinate project activities
aligning KM support activities with broader organizational strategies
resolution of day-to-day operational challenges
maintain digital document control systems such as Aconex
support automation and data tasks
creating and updating data visualizations and dashboards
How You'll Work.
Team & Collaboration
collaborate with cross-functional teams; work effectively with teams, stakeholders, and end-users; collaborating on data automation; regular communication with team leads and management
Communication Scope
Excellent written and verbal communication skills; Able to convey complex, technical issues in an easy-to-understand manner; Demonstrate written and verbal skills in English
Process & Methodology
change management, software development lifecycle (SDLC), project management certification, planning and executing SharePoint migrations and upgrades, organizational and planning skills, tracking requests and project fulfillment
Full Job Description
We are seeking a proactive and technically adept Support Analyst to contribute to the development, administration, and continuous enhancement of our digital platforms and data systems. This role is ideal for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems—particularly within environments such as SharePoint Online, Aconex, and Power BI. As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes. You will play a key role in ensuring that digital tools and platforms are aligned with evolving business needs, while also supporting end-users through training, documentation, and troubleshooting. This position requires a strong blend of analytical thinking, technical proficiency, and communication skills. You will be expected to follow best practices in change management, the software development lifecycle (SDLC), and digital document control, while staying current with emerging technologies and industry trends to support innovation and operational excellence. * Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals. * Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organization. * Utilize AI-powered tools such as Microsoft Copilot to assist in automating routine reporting, organizing information, and enhancing team productivity. * Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible. * Translate technical information into user-friendly formats and assist in preparing documentation and training materials for various audiences. * Promote data literacy by supporting training sessions and helping te
Applying for this Support Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about JASARA PMC?
Real rants from real employees. Read before you apply.