SupportAnalyst,ApplicationMaintenance&Support

**Job Description** **About FIS** Are you curious, motivated, and forward-thinking? At FIS, you’ll help solve some of the most challenging and relevant issues in financial services and technology. Our people are at the center of everything we do, and we value a team culture that is open, collaborative, entrepreneurial, and passionate—while still having fun. Current and future sponsorship are not available for this position **This position is hybrid only** (two days in-office, three days virtual) **About the team** FIS is seeking an experienced Product Support Representative to support Digital One Commercial corporate clients on our Online Banking platform, including Mobile Banking, Bill Payment, Wire/ACH Payments, and related digital solutions. **What you will be doing** You will support FIS Digital One Commercial clients via phone, email, and the Client Portal. You will troubleshoot complex issues and recommend resolutions using research and data-driven investigation. You’ll manage multiple priorities while serving as a subject matter expert across multiple FIS products. * Provide in-depth research and resolve client inquiries and service requests. * Research and recreate client-reported issues; identify and document application and system interactions that support business processes. * Provide excellent customer service by updating client inquiries via telephone, case update, and email in a timely manner. * Apply strong communication and product expertise to resolve day-to-day client issues and support operational activities. * Document issues and resolutions to support product quality, continuous improvement, and ongoing product development. **What you bring** * 5+ years of banking and/or treasury management experience. * Online Banking experience. * Strong analytical skills, including experience with Power BI. * Strong organizational and time-management skills. * Self-starter with a proven ability to work independently. * Highly proficient with computers and a v