DAT
fintech
SupportAgent
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optimal for Entry candidates.
“Support Agent at DAT. Skills: Customer Interaction, Problem Resolution, Product Knowledge, Feedback Collection, Team Collaboration. Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.. Troubleshoot customer issues, offering clear and concise solutions.”
What You'll Achieve.
ensure customer satisfaction; foster a positive, supportive relationship between our customers and our company
Industry & Context.
Problem Resolution; Troubleshoot customer issues, offering clear and concise solutions.
Available 9am – 5pm EST, expected to work in the office a minimum of 3 days per week
What They're Looking For.
Must Have
1–3 years' experience, proficiency in using CRM software and other customer support tools (Zendesk, HubSpot, Freshdesk, etc.), excellent communication skills, both verbal and written, ability to work in a fast-paced environment and to adapt to changing demands
Nice to Have
proven experience in customer support or a related field, familiarity with Fintech or the Freight industry, HubSpot experience, fluent in Spanish
What You'll Do.
Handle incoming customer queries through various channels (phone
and empathetic responses while maintaining a solution-oriented mindset.
Troubleshoot customer issues
offering clear and concise solutions.
Escalate complex issues to the appropriate teams when necessary.
Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
Actively seek customer feedback to improve our services and products.
How You'll Work.
Team & Collaboration
Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.; Collaborates effectively and empathetically across different roles such as Design, Operations, and Product.
Communication Scope
excellent communication skills, both verbal and written
Full Job Description
About DAT DAT Freight Portland, OR; Seattle, WA; Springfield, MO; Toronto, ON; and Bangalore, India, DAT combines the credibility of a multi-decade market leader with the drive of a company that is not done disrupting the industry it helped build. For more information, visit www.DAT.com Job Application Deadline: 6/30/2026 Who We Are The US freight market is made up of 1.6 million trucking companies (carriers), and 95% are small businesses with 10 or fewer trucks. Truckers are the backbone of the American economy, providing a crucial logistics service while simultaneously doing all the additional work that comes with owning and operating a small business. The current banking and accounts receivable management technology available today is not built for the unique needs of this industry, forcing carriers to settle for multiple suboptimal solutions. We want to even the playing field and help them take control of their finances by building tools specific to their needs. We are building a fintech platform that fundamentally understands a trucker's business and optimizes cash flow to help them save money and grow their business. Outgo is a vertical banking solution that handles invoicing, accounting, factoring, and banking all in one place. We are revolutionizing money management for trucking companies so they no longer have exorbitant rates, hidden fees, or long contracts. We're a mission driven team that loves building products that put our customers at center. Join us and help us partner with truckers to improve their bottom line. Our office is located in the South Lake Union neighborhood in Seattle, and we operate on a hybrid basis. You will be expected to work in the office a minimum of 3 days per week. The Opportunity We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback. The ideal candida
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