Delivery Hero
E-Commerce
SupplyOperationsAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Supply Operations Analyst at Delivery Hero. Skills: Data analysis, Operational metrics, Stakeholder influence. Conduct data analysis. Identify trends”
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
Intermediate Google Spreadsheets/Excel skills, Hands-on SQL experience, Professional Armenian proficiency, Professional English proficiency
Nice to Have
Experience with Looker or similar platforms, Experience with Tableau, Experience with Power BI
What You'll Do.
Conduct data analysis
Identify opportunities
Generate actionable insights
Inform strategic decisions
Inform operational improvements
Track operational metrics
Support relationship establishment
Demonstrate data-backed value
Work with operations teams
Ensure data-driven approach
How You'll Work.
Team & Collaboration
Work with other teams; Cross-functional collaboration
Communication Scope
Articulate findings
Full Job Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. YOUR MISSION Join us as a Supply Operation Analyst and become a key member of Glovo's local Ops team! You'll play a crucial role in leveraging data to optimize our partner ecosystem, driving efficiency and improving overall performance. We offer a challenging and dynamic environment with many opportunities for learning and development. THE JOURNEY * Conduct in-depth data analysis to identify trends, opportunities, and pain points within supply operations, focusing on metrics like order delivery time, courier dispatch time, partner preparation time, partner acceptance time, and customer ratings. * Generate actionable insights from complex datasets to inform strategic decisions and operational improvements for our couriers and partners. * Develop and maintain dashboards and reports to track key performance indicators (KPIs) and operational metrics related to supply operational performance. * Identify and communicate important insights to relevant stakeholders, influencing changes that enhance supply and partner efficiency and satisfaction. * Utilize data to support the establishment of excellent relationships with Glovo’s partners and couriers, demonstrating data-backed value and building engagement. * Work alongside and communicate effectively with all other teams involved in operations success to ensure a data-driven approach. ## Qualifications WHAT YOU WILL BRING TO THE RIDE * You're passionate about diving deep into data, identifying root causes, and extracting meaningful insights. * You're comfortable working with KPIs and OKRs, and you have a proven track record of using data to drive decisions. * Interme
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