Amazon.com Services LLC
Supply Chain/Transportation Management, Supply Chain Management, operations
SupplyChainManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Supply Chain Manager at Amazon.com Services LLC. Skills: Supply chain, Transportation, Process improvement, Stakeholder management. Standardize dispatch operations. Improve processes”
What You'll Achieve.
Improve safety; Reduce cost; Streamline service; Deliver against regional fill rate goals; Deliver against regional cost goals
Industry & Context.
Root cause analysis; Solve complex problems; Solve ambiguous problems; Identify and mitigate risks
25%-50% travel, Be on site at a NASC building
What They're Looking For.
Must Have
Experience owning program strategy, End to end delivery, Communicating results to senior leadership, Experience in supply chain, Experience defining program requirements, Using data and metrics to determine improvements
Nice to Have
2+ years of driving process improvements, Master's degree or MBA, 2+ years of operational management, 2+ years of retail management
What You'll Do.
Standardize dispatch operations
Reduce transportation cost
Solve operational opportunities
Solve financial opportunities
Monitor site-level performance
Engage with site stakeholders
Engage with regional stakeholders
Drive improvement across metrics
Maximize container fill rate
Maximize truck fill rate
Reduce wasted trailer space
Coordinate with operational partners
Coordinate with program partners
Identify non-controllable defects
Reduce non-controllable defects
Work with stakeholder representatives
Drive continuous improvement
Deliver against fill rate goals
Deliver against cost goals
Determine root cause of issues
Develop program strategy
Drive teams to deliver
Define program mission
Define program vision
Define program tenets
Set program objectives
Drive program improvements
Understand business problems
Understand automation limitations
Understand scaling factors
Understand boundary conditions
Understand reasons behind decisions
Determine project priorities
Solve ambiguous problems
Develop KPI reporting
Implement KPI reporting
Provide visibility to milestones
Provide visibility to performance
Review fill rate trends
Identify underperforming lanes
Troubleshoot dispatch issues
Coach outbound execution
Solve complex problems
Solve time-sensitive problems
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations stakeholder relationships; Corporate stakeholder relationships; Site leaders; Operations teams; Planning partners; Technology stakeholders; Sort center leadership; Outbound transportation partners
Communication Scope
Communicating results
Process & Methodology
Program strategy, Program requirements
Full Job Description
As a Supply Chain Manager in the Amazon Transportation Services Less Than Truckload (LTL) and Field Transportation Execution (FTE) team, this role leverages Area Manager, Operations Manager, Site Leader, and Regional Director partnerships across North American Sort Center (NASC) regions to standardize dispatch operations, improve processes, and reduce transportation cost. Supply Chain Managers III leverage corporate and operations stakeholder relationships to solve the operational and financial opportunities across the full North American Sort Center outbound transportation network — including Linehaul (LH), which encompasses Sort Center-to-Sort Center, Sort Center-to-Amazon Last Mile, and other final mile business units, as well as the USPS Destination Delivery Unit (DDU) program. FTE is positioned to strategically operate with autonomy to solve complex problems and simplify processes using innovation to improve safety, reduce cost, and streamline service across all outbound arcs. On average, a FTE SCM oversees 5 to 10 sites and directly influences the speed and accuracy of outbound transportation execution across multiple arcs. Specifically, FTE Supply Chain Managers monitor site-level performance and actively engage with site and regional stakeholders to drive improvement across a variety of metrics, with a core focus on maximizing container and truck fill rate, reducing wasted trailer space, and coordinating with operational and program partners to identify and reduce non-controllable defects at the site level. Additionally, a FTE Supply Chain Manager is expected to mentor and work closely with peers and stakeholder representatives across a range of operational and program teams to drive continuous improvement and deliver against regional fill rate and cost goals. Key job responsibilities - Use of Excel/SQL/other technology is helpful to determining root cause of issues facing our team - Development of the overall program strategy, tactically driving teams in an
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