Avetta, LLC

SaaS

SupplierSuccessProfessional(B2BCustomerSupport)BilingualSpanish/English

CA$0k+ Calgary, Alberta, Canada FULL TIME Remote Friendly
The Brief

“Supplier Success Professional (B2B Customer Support) - Bilingual Spanish/English at Avetta, LLC. Skills: Customer support, Bilingual Spanish/English, Compliance documentation. Provide professional support. Resolve complex supplier issues”

What You'll Achieve.

Maintain high standards in interaction quality; Maintain high standards in verification accuracy; Maintain high standards in productivity metrics

Industry & Context.

SaaS

What They're Looking For.

Must Have

Fully fluent in Spanish and English, 100% attendance for 8 weeks of training

Nice to Have

Prior experience in customer service, Prior experience in call center environments, Familiarity with compliance documentation, Familiarity with supplier onboarding

What You'll Do.

Provide professional support

Resolve complex supplier issues

Verify regulatory documents

Process regulatory documents

Support customer billing inquiries

Support subscription inquiries

Collaborate with internal departments

Resolve supplier needs

Improve service delivery

Participate in outbound campaigns

Participate in annual update verifications

How You'll Work.

Team & Collaboration

Internal departments

Communication Scope

Written communication; Verbal communication

Free ATS check

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