Avetta, LLC
SupplierReadinessProfessional(B2BCustomerSupport)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Supplier Readiness Professional (B2B Customer Support) at Avetta, LLC. Skills: Supplier support, Customer service, Compliance operations. Deliver specialized support services. Resolve complex issues”
What You'll Achieve.
Ensure accuracy and timeliness; Track CSAT scores; Track service levels; Track quality; Track campaign-specific KPIs; Enhance customer service excellence
Industry & Context.
Root cause analysis
100% attendance for 8 weeks training
What They're Looking For.
Must Have
3-5 years supplier support, 3-5 years customer service, 3-5 years compliance operations, Completion of skill based routing certifications, Completion of microlearning modules
Nice to Have
SaaS experience preferred, Risk management experience preferred, Experience mentoring peers
What You'll Do.
Deliver specialized support services
Resolve complex issues
Manage proactive service workflows
Assist with country specific safety manual reviews
Ensure compliance with internal standards
Ensure compliance with external requirements
Serve as subject matter expert
Manage advanced supplier inquiries
Resolve billing inquiries
Resolve compliance inquiries
Resolve audit inquiries
Resolve onboarding inquiries
Collaborate with internal teams
Resolve cross-functional issues
Maintain up-to-date knowledge
Support onboarding new reps
Support training new reps
Participate in special projects
Participate in process improvement initiatives
Participate in pilot programs
Collaborate with third parties
Collect supplier compliance data
Verify supplier compliance data
Participate in proactive compliance campaigns
Participate in new client onboarding
Track performance metrics
Meet performance metrics
Contribute to company initiatives
Participate in projects
How You'll Work.
Team & Collaboration
Internal teams; Third parties
Full Job Description
Avetta is building the largest global community of hiring clients and suppliers that are Ready to Work. Its unified platform streamlines compliance, prequalification, safety and performance benchmarking in a single, integrated experience. Trusted by 360,000 businesses across more than 120 countries, Avetta blends AI-driven insights and human expertise to close risk gaps and strengthen supplier reliability so projects start on time, risks are managed proactively and operations scale with certainty. SUMMARY The Supplier Readiness Professional will deliver high-quality, specialized support services to suppliers by resolving complex issues, managing proactive service workflows, assist with country specific safety manual reviews and ensuring compliance with internal standards and external requirements. If within commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance may be considered on a remote basis. This position will start on August 10, 2026, and requires 100% attendance for 8 weeks of training. Pay rate: $16/hour ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce. Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness. Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues. Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements Support onboarding and training of new RTW reps, including mentoring and shadowing. Participate in special projects, including process improvement initiatives and pilot programs. Collaborate with third parties (e.g., insurance agents or audit professionals) to collect and verify supplier compliance data. Participate in
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