Entrata
Utilities
Supervisor,Utilities
Neural analysis suggests this role is
optimal for Mid candidates.
“Supervisor, Utilities at Entrata. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Personnel and Team Management, Metrics, Goals, and KPI’s, Product Knowledge, Customer Interaction. oversee the operations of the ResidentUtility product. manage a team and ensure that their daily tasks are being completed in an accurate and timely manner”
What You'll Achieve.
ensure that their daily tasks are being completed in an accurate and timely manner; ensure your team is meeting monthly metrics and KPI’s; deliver the best client experience with the utility suite of products; maintain team goals; consistently meet department metrics and KPIs; consistently meeting and/or exceeding these goals; deliver quality results with strict deadlines; achieve optimal results
Industry & Context.
Excellent problem-solving skills; Ability to evaluate processes and find areas for improvement; Identify and improve internal deficiencies with the Product and Development teams
What They're Looking For.
Must Have
sense of leadership and ability to lead, train, and develop team members, Basic understanding of utility provider billing, legal processes, and industry best practices, Basic understanding of general accounting practices, Takes initiative in developing new processes and training, Ability to deliver quality results with strict deadlines, Ability to evaluate processes and find areas for improvement, Excellent communication skills, both verbal and written, Excellent problem-solving skills and attention to detail, Self-motivated without a healthy desire to constantly succeed, Organizational skills are needed to balance workload and team management to achieve optimal results, Basic computer skills and experience with Office products, specifically Microsoft Excel and Google Suite
Nice to Have
1-3 years of experience managing, leading, and coaching team members in a professional setting, Property management or utility billing experience
What You'll Do.
oversee the operations of the ResidentUtility product
manage a team and ensure that their daily tasks are being completed in an accurate and timely manner
ensure your team is meeting monthly metrics and KPI’s
while working to improve processes
Strategically coordinating with other teams and departments to deliver the best client experience with the utility suite of products
Engage with team members to discuss performance
and maintain team goals
Engage in the employee life cycle of team members
and taking disciplinary action if/when necessary
Educate and assist team members with processes
and client communication
Hold team members accountable for team-specific goals and metrics
Manage the team’s workload to consistently meet department metrics and KPIs
Understand and review department and company metrics and KPI’s to ensure your team is consistently meeting and/or exceeding these goals
Maintain expert-level knowledge of the RU products and systems
Identify and improve internal deficiencies with the Product and Development teams
Create new workflows as needed
and monitor and maintain existing workflows (Trainings
Incorporate opportunities across the department to gain efficiencies
and mature the service offering
Act as the first point of contact for customer escalations related to team members or concerns over the service provided
Collaborate with Implementation Consultants
UEM Associate Directors
Utility Service Managers
Customer Success Managers
and other involved parties to ensure client needs are met
Utilize company-approved GenAI tools to accelerate high-value deliverables
Exercise critical judgment as the 'Human-in-the-Loop
' by auditing AI outputs for factual accuracy
and the removal of hallucinations
Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models
Demonstrates the ability to craft clear
context-rich prompts to achieve consistent
high-quality results across various business domains
How You'll Work.
Team & Collaboration
Strategically coordinating with other teams and departments; Collaborate with Implementation Consultants, UEM Associate Directors, Utility Service Managers, Customer Success Managers, and other involved parties
Communication Scope
Excellent communication skills, both verbal and written
Process & Methodology
resource planning, Organizational skills are needed to balance workload and team management to achieve optimal results
Full Job Description
## Description Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. As a Utility Supervisor you will be responsible to oversee the operations of the ResidentUtility product. You will manage a team and ensure that their daily tasks are being completed in an accurate and timely manner. You will be responsible to ensure your team is meeting monthly metrics and KPI’s, while working to improve processes. Strategically coordinating with other teams and departments to deliver the best client experience with the utility suite of products will be your key driver for success. ## Responsibilities Personnel and Team Management: Engage with team members to discuss performance, provide coaching, and maintain team goals. Engage in the employee life cycle of team members, including hiring, training, developing, coaching, and taking disciplinary action if/when necessary. Educate and assist team members with processes, procedures, client workload, and client communication. Metrics, Goals, and KPI’s: Hold team members accountable for team-specific goals and metrics. Manage the team’s workload to consistently mee
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