Octane
Supervisor,TitleManagement
Neural analysis suggests this role is
optimal for Mid candidates.
“Supervisor, Title Management at Octane. Skills: Title Management, Dealer Escalations, supervisory/management role, process management, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. supervise the Title Management and Dealer Escalations teams. lead the teams and strategies to maximize operational efficiencies”
What You'll Achieve.
maximize operational efficiencies; meet/exceed company objectives; ensure department and company objectives are met; enhance and ensure high levels of service to internal and external stakeholders
Industry & Context.
analytical skills with the ability to identify improvement opportunities, evaluate options, and develop servicing solutions; manage complex issues
What They're Looking For.
Must Have
5+ years auto finance experience, specifically with focus in Titles management and in a supervisory/management role, Ability to thrive in a fast paced environment and to work independently and collaboratively, communication skills interpersonal, verbal and written with the goal of influencing outcome, Ability to establish and maintain effective working relationships and objectively coach associates and manage complex issues in order to meet/exceed company objectives, analytical skills with the ability to identify improvement opportunities, evaluate options, and develop servicing solutions, High level of personal motivation, professionalism, and integrity required, Ability to exercise discretion and judgement in line with company initiatives and values
What You'll Do.
supervise the Title Management and Dealer Escalations teams
lead the teams and strategies to maximize operational efficiencies
execute and follow-up for dealer escalations
maintain oversight to title-related processes
responsible for teamployee training
and compliance adherence
Oversee and deploy compliant processes for title management
Manage vendor relationships with our title management vendors
Develop and monitor effectiveness reporting of the Title team and processes
and report out escalations to support our dealer partners
mitigate risk of loss
and facilitate buybacks
Assist internal stakeholders in the development and rollout of strategic business objectives
Develop capacity and staff requirements for overseen servicing areas and monitor daily processes to ensure department and company objectives are met
Work with legal team to ensure contracts
and procedures are correct
Monitor team and individual performance
deliver regular coaching
and own team and employee development
Review timecards and PTO requests on a regular frequency
Cultivate a culture in line with company values across several servicing teams
Design and implement process efficiencies related to title management including process documentation
Collaborate with leadership to identify training opportunities to enhance and ensure high levels of service to internal and external stakeholders
How You'll Work.
Team & Collaboration
partner with the Manager of Remarketing and Title Management; Assist internal stakeholders in the development and rollout of strategic business objectives; Work with legal team; Collaborate with leadership
Communication Scope
interpersonal; verbal and written
Full Job Description
Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information. We are currently looking for a Supervisor for our servicing team in Irving, Texas, to supervise the Title Management and Dealer Escalations teams. You will partner with the Manager of Remarketing and Title Management to lead the teams and strategies to maximize operational efficiencies, execute and follow-up for dealer escalations, and maintain oversight to title-related processes (e. g. title releases, lien perfections, title transfers, correspondence, etc.). You will also be responsible for team/employee training, coaching, development, and compliance adherence. Responsibilities: Oversee and deploy compliant processes for title management. Manage vendor relationships with our title management vendors. Develop and monitor effectiveness reporting of the Title team and processes. Execute, follow-up, and report out escalations to support our dealer partners, mitigate risk of loss, and facilitate buybacks (including follow-up for issues not related to outstanding liens). Assist internal stakeholders in the development and rollout of strategic business objectives. Develop capacity and staff requirements for overseen servicing areas and monitor daily processes to ensure department and company objectives are met. Work with legal team to ensure contracts, policies, and procedu
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