Comcast Business
Technology
Supervisor,Small&MediumBusinessDirectSales-CustomerAccounts
Neural analysis suggests this role is
optimal for Mid candidates.
“Supervisor, Small & Medium Business Direct Sales - Customer Accounts at Comcast Business. Skills: Sales, Customer Accounts, Team Leadership. Lead team retaining business customers. Coach sales representatives”
What You'll Achieve.
Achieve sales quotas
Industry & Context.
Availability during core business hours (e.g., 8:00 AM – 6:00 PM EST)
What They're Looking For.
Must Have
2-5 Years Relevant Work Experience
What You'll Do.
Lead team retaining business customers
Coach sales representatives
Ensure CRM software is accurate
Ensure daily activity targets met
Conduct regular team meetings
Conduct performance reviews
Partner with leadership
Conduct side by side coaching
Work directly with supervisors
Provide feedback to management
Exercise independent judgment
How You'll Work.
Team & Collaboration
Partner with leadership in the business to business organization; Work directly with other supervisors to ensure consistency and teamwork
Communication Scope
Communication
Full Job Description
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. **Job Summary** Responsible for a team of business to business outbound telesales representatives that are focused on retaining and growing our existing customer base. Direct team of representatives on upsell/cross-sell and renewing existing small-to-medium business customers over the telephone. Develop, motivate and coach representatives to ensure they achieve sales quotas through solution based selling and account management. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent. **Job Description** **Core Responsibilities** * Lead team focused on retaining existing business customers by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business. * Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback. * Ensure CRM software is accurate and up to date on daily basis. * Ensure daily activity targets are met. * Conduct regular team meetings to improve skills, share best practices and deliver key communications. * Conduct performance reviews and prepares performance improvement plans. Hire, discipline and terminate personnel as necessary. * Partner with leadership in the business to business organization to ens
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