Lumos
telecom
Supervisor-ServiceOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Supervisor - Service Operations at Lumos. Skills: service operations leadership, people management, process improvement, customer experience management. Supervises teams in the achievement of service and quality objectives. maintains alignment with budgets and SLAs”
What You'll Achieve.
achievement of service and quality objectives; maintains alignment with budgets and SLAs; improve productivity and efficiencies
Industry & Context.
help solve problems and find solutions for our customers and teammates
Able to travel to various worksites or service locations as the job requires, Proactive, independent, and ability to take initiative to keep on-task and on-target, Constantly operates computer, keyboard, and related peripherals, Near-constant use of sight, speech, hearing, comprehension, and reasoning, Applicants must be at least eighteen (18) years of age at the time of application
What They're Looking For.
Must Have
Exceptional customer service and interpersonal presence, Solid people open to giving and taking direction, as well collaborative work styles and a commitment to get the job done, Able to successfully build and maintain relationships within and across teams, demonstrating servant leadership behaviors and project management skills, Excellent written and verbal communication skills, Possesses time management and organizational skills, Maintains flexibility and grace under pressure in a fast-paced, ever-changing environment – managing multiple projects and priorities simultaneously, approaching others in a tactful manner, accepting responsibility for own actions, and following through on commitments, Demonstrates self-motivation and team player attributes with a positive, collaborative management approach and attitude
Nice to Have
Bachelor’s degree preferred
What You'll Do.
Supervises teams in the achievement of service and quality objectives
maintains alignment with budgets and SLAs
creates and present reports about service metrics
Demonstrates leadership and vision managing people
Provides direction to managers and supervisors in areas of quality assurance
productivity monitoring
identifies appropriate training and counseling opportunities when needed in partnership with leadership and hr team
Evaluates and recommends changes and improvements to management regarding departmental policies
and issues to improve productivity and efficiencies
Performs other duties as assigned including departmental and cross-functional projects
How You'll Work.
Team & Collaboration
cross-functional coordination; build and maintain relationships within and across teams; collaboration with leadership and hr team
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
project management skills, managing major projects and initiatives, managing multiple projects and priorities simultaneously
Full Job Description
Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! The Supervisor – Service Operations leads employees and contractors that ensure our customers have a professional experience when we’re onsite installing service or troubleshooting, all supported by the Manager – Service Operations and wider leadership team. Company Summary Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio, Illinois, Kentucky, and Alabama. We believe that the possibilities of tomorrow can’t be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things – the future. Because whatever the future holds, Lumos makes it faster. Our Mission and Values At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone. We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle. We are all servant leaders, confident in our purpose and humble enough to
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