Supervisor,SalesOperations

**About the Role** A Supervisor, Sales Operations leads a sales operations team to achieve both individual and team targets, ensuring TD SYNNEX delivers the highest level of service to our customers at all times. **Responsibilities:** * Responsible for the day to day management of a Sales Operations team, towards all sales related administrative tasks e.g. order processing, quoting. * Ensure the sales operations teams are working within any service level agreement as defined by TD SYNNEX and/or the relevant Business Unit, their customers and partners. * Drive performance within the team, by setting, measuring and managing against individual and team targets * Work with other departments to identify process improvements and help define, implement and deliver efficiency back into sales and our partners * Report team performance in to the sales management team and develop action plans where improvement is required * Identify training needs within the team to support customer specific processes, specialist product training knowledge or system knowledge on a continual basis. * Ensure the highest possible quality of service, and manage issues and escalations in a timely manner to ensure early resolution * Maintain regular external contact with our customers and key contacts to ensure service levels are met **Knowledge Skills and Experience:** * Advanced English is required* * Analyze and resolve complex issues and problems in a timely and effective manner * Constructively work under pressure when faced with high workloads and deadlines. * Willingness to embrace change * Excellent communication skills at all levels of the business (verbal, written and face-to-face) * Able to work under limited supervision. * Possesses strong organizational and time management skills, driving tasks to completion. * Relationship building internally and with customers * Experience of working with a CRM system * Numerate with good attention to detail * Understands Sales and Operations Processe