Davita
Healthcare
Supervisor,ROPSMSCollections
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Supervisor, ROPS MS Collections at Davita. Skills: Supervision, Analytics, Process improvement. Provide daily supervision, direction, mentoring, coaching, and performance. Ensure high quality customer service”
What You'll Achieve.
Achieve key departmental goals and objectives; Ensure business needs are met efficiently and effectively; Improve effectiveness/efficiency of the business
Industry & Context.
Root cause analysis; Problem solving; Action plans; Improvement initiatives
Up to 5% travel required
What They're Looking For.
Must Have
Bachelor's degree required, 10+ years of demonstrated experience in healthcare analytics may be substituted for a degree, Supervisory experience required, Solid data analysis experience required, Proficient in SQL, Excel, Access, or other analytical applications, Written, verbal, and interpersonal communication skills required, Demonstrated project management or consultative skills, Proven ability to complete projects with tight deadlines, Time management skills required, Demonstrated ability to function independently, Demonstrated ability to be a member of a cross-functional group, Proven ability to own and be responsible for key projects and processes, Ability to make timely and quality decisions, Ability to influence peers, Ability to build relationships across departments/teams, Poise and assertiveness required, Computer skills and proficiency in Microsoft Office
Nice to Have
Experience with Python and machine learning frameworks
What You'll Do.
Provide daily supervision
Ensure high quality customer service
Monitor team productivity and progress
Determine staffing plans
and ensure departmental goals and objectives
Address teammate relations issues
Assist manager with teammate employment activity
Write and conduct teammate annual Performance Development Reviews
Maintain teammate records
Understand and communicate DaVita company policies and procedures
Work with People Services and manager to recruit
and follow DaVita teammate guidelines
Lead or actively participate in special projects
Serve as a liaison between the data analytics
Support the analytics team manager
Provide frequent updates to manager
Assist with CQI (Continuous Quality Improvement) projects
Identify system and process improvements opportunities
Make recommendations for improvements
Perform root cause analysis on large amounts of
Create detailed reports for strategic business issues and
Identify system and process improvements
Recommend process improvement plans
Provide accurate and timely reporting of performance metrics
Maintain reporting continuity
Champion the DaVita Mission and Values
Perform other duties as assigned or required
How You'll Work.
Team & Collaboration
Cross-functional teams; Analytics team liaison
Communication Scope
Written communication; Verbal communication; Interpersonal communication; Listening attentively; Communicate effectively
Process & Methodology
Project management, Consultative skills
Full Job Description
**Posting Date** 06/03/2026 2000 16th St, Denver, Colorado, 80202-5117, United States of America This position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects. **SUPERVISORY RESPONSIBILITIES:** This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives. **ESSENTIAL DUTIES AND RESPONSIBILITIES** _The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive._ _Teammate Supervision and Customer Service (60%)_ * Provide daily supervision, direction, mentoring, coaching, and performance management to teammates * Ensure high quality customer service according to department and company policy * Monitor team productivity and progress of specific area job functions * Determine staffing plans that promote the most effective use of all teammates * Establish, communicate, and ensure departmental goals and objectives are achieved * Address teammate relations issues appropriately and escalate to manager as necessary * Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required * Write and conduct teammate annual Performance Development Reviews (PDRs) as required * Maintain teammate records in compliance with DaVita policy's and any applicable laws * Understand and communicate DaVita company policies and procedures * Work with People Services and manager to recruit teammates with appropriate skills and
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