Td Synnex
Supervisor,RMA
Neural analysis suggests this role is
optimal for Manager candidates.
“Supervisor, RMA at Td Synnex. Skills: RMA operations, Team supervision, Warehouse management. Supervise RMA department operations. Manage RMA department operations”
What You'll Achieve.
Meet business goals; Meet operational goals
Industry & Context.
Root cause analysis
OT may be required, Work weekends
What They're Looking For.
Must Have
2+ years leadership experience, 2+ years supervisory experience, Warehouse operations experience, Operations environment experience, Hands-on WMS experience, Proficiency in Microsoft Excel, Experience with computer products, Comfortable with computer systems
What You'll Do.
Supervise RMA department operations
Manage RMA department operations
Execute operational policies
Enforce operational procedures
Enforce standard work instructions
Drive productivity in receiving
Drive productivity in shipping
Drive productivity in inventory accuracy
Ensure safety compliance
Ensure regulatory compliance
Ensure company policy compliance
Manage non-compliant returns
Execute return resolutions
Oversee team training
Oversee team onboarding
Oversee team development
Manage vendor return policies
Manage customer return policies
Monitor performance metrics
Take corrective action
How You'll Work.
Team & Collaboration
Partner with operations
Full Job Description
**Hours: M-F 5:30am-2:00pm, OT may be required before/after shift + weekends** The RMA Supervisor oversees the day-to-day operations of the Returns (RMA) Department within the warehouse. This role supports the development and execution of operational policies and procedures while driving productivity, accuracy, and compliance. The RMA Supervisor plays a key role in meeting business goals related to receiving, shipping, inventory accuracy, and maintaining a safe, compliant facility. **What You’ll Do:** * Supervise and manage the day-to-day operations of the RMA department * Execute and enforce operational policies, procedures, and standard work instructions * Drive productivity across receiving, shipping, and inventory accuracy functions * Ensure compliance with safety, regulatory, and company policies within the facility * Manage non-compliant returns and execute appropriate resolutions * Oversee team training, onboarding, and ongoing development * Manage and enforce vendor and customer return policies and procedures * Partner with operations to plan workforce needs and staffing levels to meet logistics center requirements * Monitor performance metrics and take corrective action as needed to meet operational goals **What We’re Looking For:** * High School Diploma or GED * Minimum of 2+ years of leadership or supervisory experience in a warehouse or operations environment * Hands-on experience with Warehouse Management Systems (WMS) * Proficiency in Microsoft Excel (data entry, tracking, reporting) * Experience working with computer products (handling, tracking, returns, or refurbishment) * Strong comfort level working in computer-based systems and applications At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. **What’s In It For You?** * **Elect
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