Southwest Airlines
SupervisorRampSEA
“Supervisor Ramp - SEA at Southwest Airlines. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. manage Ramp Agents and make sure aircraft arrive and depart on schedule. guide the Team, check that safety rules are followed, and keep equipment ready for use”
What You'll Achieve.
maintain the station's on-time performance; maintain employee morale; maintain Customer satisfaction; ensure requirements are met; create a safe, secure, and legally compliant service-conscious environment; Meet or exceed performance goals; reduce accidents and injuries; achieving results against key metrics
Industry & Context.
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time, Ability to communicate and interact with others in the English language to meet the demands of the job, Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions, Ability to perform assigned duties in outdoor and inclement weather conditions, Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job, Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces, Ability to climb, bend, kneel, crawl, and stoop on a frequent basis and for an extended period, May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work on international flights
What They're Looking For.
Must Have
U. S. citizenship or current authorization to work in the U. S. required and no current or future work authorization sponsorship available, Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements, Must possess a current valid driver’s license issued in the United States, Must be able to obtain GSC qualification and comply with the DOT (Department of Transportation) drug and alcohol testing program, Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines, Must be at least 18 years of age, Must be able to comply with Company attendance standards as described in established guidelines
What You'll Do.
manage Ramp Agents and make sure aircraft arrive and depart on schedule
check that safety rules are followed
and keep equipment ready for use
work with other Airport Operations Teams to solve problems and share updates
coordinate with all Departments to maintain the station's on-time performance
and Customer satisfaction
Monitor and guide ground support performance to ensure requirements are met
Ensure all equipment including GSE is maintained and available for the operation
Oversee day-to-day airport operations to create a safe
and legally compliant service-conscious environment
Meet or exceed performance goals through effective decision making
monitor and assign gate control for flights
assign and track Agents for training compliance
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Coordinate actively with all Departments to maintain the Station's on-time performance
Report status updates to leaders and employees consistently
Drive performance processes by forecasting operational situations that may impact the operation
monitoring and achieving results against key metrics
and holding responsible parties accountable for results
Review and ensure accurate delay coding
Work with staff planning to build bids that are in line with our Department’s hourly goals
Perform administrative duties daily
such as building of shift bids
daily work assignments
and attendance reports
monitoring staffing in all areas and verifying that overtime is used properly
Assure proper administration of labor contracts or agreements
emphasizing minimal labor disputes
How You'll Work.
Team & Collaboration
Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction; Coordinate actively with all Departments to maintain the Station's on-time performance; Work with other Airport Operations Teams to solve problems and share updates; Work with staff planning to build bids that are in line with our Department’s hourly goals
Communication Scope
Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
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