Both Sides Of An Issue
Healthcare
Supervisor,PostMarketSurveillance
“Supervisor, Post Market Surveillance at Both Sides Of An Issue. Skills: Post Market Surveillance, Complaint Handling, Staff management. Supervise employees in Complaint Handling Group. Evaluate complaint cases”
Industry & Context.
Troubleshoots; Problem-solving tools; Corrective action
5% travel
What They're Looking For.
Must Have
4+ years related work experience, Complaint investigations and evaluations experience, Lead and manage large staff, Effective communication skills, Act autonomously, Make decisions, Give direction
Nice to Have
2+ years supervisor role, 2+ years Post-Market Surveillance experience
What You'll Do.
Supervise employees in Complaint Handling Group
Evaluate complaint cases
Process complaint cases
Close complaint cases
Assign and monitor weekly caseloads
Coach and counsel team members
Conduct performance evaluations
Understand complaint handling process
Manage resources for division goals
Identify opportunities for improvement
Identify opportunities for better efficiencies
Monitor complaint evaluation quality
Communicate metrics on investigation quality
Gather trend information
Recommend areas of focus
Assist in capital plan development
Identify projects to improve processes
Identify projects to reduce costs
Identify projects to maintain operations
Set standards for staff performance
Write performance appraisals
Conduct performance appraisals
Recommend merit increases
Manage assigned work cross-functionally
Identify necessary resources
Implement quality system
Maintain quality system effectiveness
Make decisions impacting quality
Make decisions impacting time
Make timely decisions
Act as champion for projects
Act as champion for initiatives
Interact with peers in operations
Interact within cross-functional groups
Respond to information requests
Identify gaps between current and desired performance
Apply standard problem-solving tools
Recommend corrective action
Implement corrective action
Minimize problem impact
Interface with other areas to solve problems
Recognize risk relative to procedures
Take appropriate action
Identify financial considerations
Quantify financial considerations
Identify quality considerations
Quantify quality considerations
Identify regulatory considerations
Quantify regulatory considerations
Identify human considerations
Quantify human considerations
Communicate need for change
Contribute to team mission
Contribute to team objectives
Contribute to team strategies
Accept team decisions
Work toward team decision implementation
Establish conditions for work environment
Support conditions for work environment
Support team productivity
Draw on team member strengths
Seek input of team members
Work cross-functionally to resolve issues
Utilize information for improvements
Generate recommendations for process improvements
Follow through on promises
Follow through on commitments
Control emotional coping
Demonstrate understanding of differences
Appreciate differences
Treat others as individuals
Seek to understand goals of others
Seek to understand needs of others
Listen to different points of view
Take ownership for own actions
Take responsibility for own actions
Display consistency between words
Follow through on actions
Be available to answer questions
How You'll Work.
Team & Collaboration
Cross-functional groups; Other functions in Division; Customer Support; Medical Events Group; Complaint Evaluations Group; Field Team; Manufacturing; R&D
Communication Scope
Frequent interaction; Frequent communication
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