Supervisor,PostMarketComplaints

**Career-defining. Life-changing.** At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career **About This Role:** iRhythm Technologies, Inc. is seeking a Supervisor, Post‑Market Complaints to oversee day‑to‑day execution of complaint handling activities and provide direct leadership to Complaint Investigators. This role is responsible for ensuring timely, high‑quality complaint evaluation and investigation activities in accordance with established procedures, regulatory requirements, and quality system expectations. The Supervisor provides hands‑on people leadership, workload planning, coaching, and performance oversight for the team, while serving as the first level of quality review and escalation for complex or high‑risk complaints. This role partners closely with Quality leadership and cross‑functional stakeholders to support regulatory compliance, inspection readiness, and continuous process improvement within the Post‑Market Complaints function. **Responsibilities:** * Provide supervision and leadership to international team of Complaint investigators. * Manage and balance assignment of work to team to meet goals. * Provide guidance, development and performance feedback and opportunities for growth through regular one-one-one and team meetings. * Annual Performance reviews with quarterly check-ins * Review investigated complaints to ensure procedural and regulatory compliance. * Ensures complaints are closed in a timely manner, ensures all global