Five Below
Supervisor,Payroll
Neural analysis suggests this role is
optimal for Manager candidates.
“Supervisor, Payroll at Five Below. Skills: Payroll services, Team leadership, Process improvement. Lead and manage Payroll Services function. Provide customer service to associates”
Industry & Context.
Analyze data; Resolve complex payroll issues
What They're Looking For.
Must Have
Bachelor's degree in Accounting, Finance, Business Administration, or related field, 5+ years payroll experience, 2+ years leadership or supervisory role, In-depth knowledge of multi-state payroll processing, In-depth knowledge of tax compliance, In-depth knowledge of garnishment, In-depth knowledge of payroll audits, In-depth knowledge of payroll-related inquiries
Nice to Have
Experience with Workday Payroll or other enterprise payroll systems, CPP (Certified Payroll Professional) or similar payroll certification, Experience working with HR Support Tools or similar service management systems, Knowledge of SOX compliance and internal controls within payroll processes
What You'll Do.
Lead and manage Payroll Services function
Provide customer service to associates
Oversee timely and accurate resolution of payroll inquiries
Resolve payroll issues and requests
Serve as escalation point for payroll inquiries
Collaborate to resolve issues
Assist with preparation and processing of payroll
Review payroll data for accuracy
Resolve payroll discrepancies
Ensure payroll deadlines are met
Ensure payroll inputs are complete and correct
Gather necessary information from departments
Manage and mentor payroll services team
Ensure high performance and service quality
Create and implement training programs
Improve service efficiency
Improve knowledge sharing
Track team performance
Develop performance goals
Support team members in achieving KPIs
Identify areas for process improvement
Ensure streamlined workflows
Develop and deliver training on payroll processes
Deliver training on payroll updates
Deliver training on system usage
Create and distribute clear communications
Communicate payroll changes
Ensure clear communication of changes
Ensure compliance with SOX requirements
Maintain proper documentation and controls
Support internal audits
Provide payroll services documentation to auditors
Address payroll-related issues
Ensure payroll operations run smoothly
Troubleshoot payroll issues
Recommend improvements
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with HR, Benefits, IT
Communication Scope
Written communication; Verbal communication
Full Job Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! **Key Responsibilities:** * **Payroll Services Leadership:** * Lead and manage the Payroll Services function, providing excellent customer service to corporate, field, and ship center associates via the HR Support Tool. * Oversee and ensure the timely and accurate resolution of payroll inquiries, issues, and requests, maintaining high levels of customer satisfaction. * Serve as a key point of escalation for complex payroll-related inquiries, collaborating with the Senior Manager and Senior Analyst to resolve issues. * **Payroll Processing Support:** * Assist with the preparation and processing of weekly and biweekly payroll for 20,000+ employees, working alongside the Senior Manager and Senior Analyst. * Review payroll data for accuracy, help resolve discrepancies and ensure all payroll deadlines are met. * Ensure that all payroll inputs are complete and correct, working closely with other departments to gather necessary information. * **Team Leadership & Development:** * Manage and mentor the payroll services team, providing guidance, training, and ongoing development to ensure high performance and service quality. * Create and implement training programs, job aids, and SOPs to improve service efficiency and knowledge sharing. * Track team performance, de
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