EnableComp
Healthcare
Supervisor,OSM
Neural analysis suggests this role is
optimal for Mid candidates.
“Supervisor, OSM at EnableComp. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. daily supervision of assigned Revenue Services teams. escalation point for claim processing resolution”
What You'll Achieve.
improve financial sustainability; accelerated cash; higher and more accurate yield; clean AR management; reduced denials; data-rich performance management; ensure prompt correct claims reimbursement
Industry & Context.
Strong analytical and problem-solving skills; resolve roadblocks that may hinder the claims resolution process; resolve existing claims/ client issues; research issues with claim and payment imports; research issues with calculations
Handle patient health information (PHI) and maintaining extreme privacy and security, General office must be able to sit for long periods of time
What They're Looking For.
Must Have
High School Diploma or GED required, 5 years’ experience in healthcare field working in billing or collections, 5 years’ client facing/customer services experience, 1-2 years supervisory or team lead experience, computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook)
Nice to Have
Associates or Bachelor’s Degree a plus, 3-5 years’ experience with workers compensation billing and collections preferred, Intermediate level understanding of insurance payer/provider claims processing and subsequent data requirements
What You'll Do.
daily supervision of assigned Revenue Services teams
escalation point for claim processing resolution
managing and responding to client inquiries
engaging document management processes
invoiceilling inquiries
resolve roadblocks that may hinder claims resolution
Analyze and evaluate claim payments
request and acquire all pertinent medical records
submit with hospital claims
Manage internal coordination
and maintain external-facing client reports
Facilitate internal and external meetings
Respond and communicate with external clients
Conduct timely and thorough telephone follow-up
Prepare correct initial bill packet or appeal letter
Works with Data Analytics team to research issues
Trains and mentors staff
Works with Data Quality team to research issues
Works with Document Management team to remove roadblocks
Perform Quality Control tasks
Handle patient health information (PHI)
maintaining extreme privacy and security
Support operational initiatives through team collaboration
How You'll Work.
Team & Collaboration
cross-functional coordination; Partners with Managers to disseminate priority of daily tasks; Plays a role in delivering both documents in conjunction with the Department Leader; Manage internal coordination, communication, and messaging for external client requests; Facilitate internal and external meetings; Works with Data Analytics team; Works with Data Quality team; Works with Document Management team; Support operational initiatives through team collaboration
Communication Scope
Proven written and verbal communication skills
Process & Methodology
Ability to prioritize and manage multiple competing priorities and projects concurrently
Full Job Description
## Description EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Supervisor, OSM is a critical support role that oversees a team of Revenue Specialists and Account Managers and serves as the internal escalation point for claim processing resolution. This role also supports the overall success of our client’s accounts by managing and responding to client inquiries, engaging document management processes for the purpose of processing claims as well as payment research, invoice/billing inquiries, file delays, system access, and other relevant items. ## Key Responsibilities Responsible for the daily supervision of assigned Revenue Services teams.Serves as the primary escalation point, to directly or through staff, work with clients to resolve
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