BMCHS
healthcare
SupervisorofPatientRegistration
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optimal for Mid candidates.
“Supervisor of Patient Registration at BMCHS. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, staff supervision. plans, supervises, coordinates and directs the day to day operations of the front desk teams. Ensuring the delivery of outstanding customer service, resolving issues, and providing accurate information to customers”
What You'll Achieve.
improve customer satisfaction; improve department operations; ensure customer service and productivity standards are achieved; achieve productivity targets; achieve quality standards; meet demand and performance goals; maximize efficiency; achieves retention goals
Industry & Context.
resolving issues; Proactively identifying and resolving service barriers; Resolves departmental operations problems
What They're Looking For.
Must Have
at least three years of healthcare or financial counseling experience, complete knowledge of third party payor requirements and federal and state regulations
What You'll Do.
coordinates and directs the day to day operations of the front desk teams
Ensuring the delivery of outstanding customer service
and providing accurate information to customers
Participating in the recommendation
development and implementation of short and long term quality service strategies that improve customer satisfaction and department operations
Proactively identifying and resolving service barriers and working with partnering departments as needed to do so
retention and satisfaction
analyzing and reporting the necessary data to ensure customer service and productivity standards are achieved
Implements department policies
procedures and standards and supervises registration operations to achieve productivity targets
quality standards and operational supervises the staff responsible for screening prior-authorization and coordination of specialized services requests
Prepares activity report on volume and performs daily quality data review and makes appropriate corrective actions
Resolves departmental operations problems
Participates in the development of policies and procedures to ensure outstanding service delivery and customer satisfaction
Responsible for the daily analysis of department daily patient volume
monitoring and adjusting staff resources (registration) to meet demand and performance goals and maximize efficiency
Interviews applicants and makes hiring decisions
Orients new employees and trains current employees on new procedures and regulations
Monitors staff to ensure compliance with established workflows
administers disciplinary procedures and resolves grievances
Ensures registration staff have the tools and training needed to provide outstanding customer service
Works with other members of management team to identify and implement technological enhancements to improve service delivery
Acts as information resource to other departments and doctors’ offices on patient information and appointment completion
Identifies staff training opportunities to enhance customer service through the use of metrics and staff feedback
Participates in direct training of staff as appropriate
Responsible for completion of annual performance evaluations of direct reports
Serve as front desk staff back-up or covering supervisor
Assists with complicated financial clearance cases
Maintains current knowledge of policies and procedures
Monitors staff satisfaction
achieves retention goals and maintains a positive work environment and culture for Call Center staff
Maintains current knowledge of all workflows
software and technology used by the Scheduling Call Center and Department
Participates in projects and committees as needed
Performs other tasks as needed as a member of the management team
How You'll Work.
Team & Collaboration
working with partnering departments as needed; Works with other members of management team; Acts as information resource to other departments and doctors’ offices; Participates in projects and committees as needed
Communication Scope
providing accurate information to customers; Acts as information resource to other departments and doctors’ offices
Process & Methodology
Participates in projects and committees as needed
Full Job Description
**POSITION SUMMARY:** Under the supervision of the Senior Manager, Supervisor of Patient Access Services plans, supervises, coordinates and directs the day to day operations of the front desk teams. The Supervisor is responsible for: * Ensuring the delivery of outstanding customer service, resolving issues, and providing accurate information to customers. * Participating in the recommendation, development and implementation of short and long term quality service strategies that improve customer satisfaction and department operations. * Proactively identifying and resolving service barriers and working with partnering departments as needed to do so. * Staff hiring, retention and satisfaction * Collecting, analyzing and reporting the necessary data to ensure customer service and productivity standards are achieved. **Position** : Supervisor of Patient Registration **Department** : Radiology Administration **Schedule** : Full Time **ESSENTIAL RESPONSIBILITIES / DUTIES:** * Implements department policies, procedures and standards and supervises registration operations to achieve productivity targets, quality standards and operational goals; supervises the staff responsible for screening prior-authorization and coordination of specialized services requests. * Prepares activity report on volume and performs daily quality data review and makes appropriate corrective actions. * Resolves departmental operations problems. * Participates in the development of policies and procedures to ensure outstanding service delivery and customer satisfaction. * Responsible for the daily analysis of department daily patient volume, monitoring and adjusting staff resources (registration) to meet demand and performance goals and maximize efficiency. * Interviews applicants and makes hiring decisions. * Orients new employees and trains current employees on new procedures and regulations. * Monitors staff to ensure compliance with established workflows, administers disciplinary procedures and
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