Supervisor,MXOMerchantSentiment

About the Team Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and New Vertical partner on DoorDash. We guide merchants from onboarding through ongoing operations, delivering clarity, consistency, and trusted support at every step of the merchant lifecycle. The Merchant Sentiment Specialist (MSS) team supports DoorDash’s highest-value, most sensitive merchant relationships. This team focuses on complex, high-impact issues that directly influence long-term trust, retention, and partnership health. As DoorDash continues to scale and evolve, MSS plays a critical role in moving the merchant experience from reactive support to proactive, white-glove partnership. About the Role As a Supervisor, Merchant Sentiment Specialist, you will lead a team of Merchant Sentiment Specialists (MSS) responsible for supporting DoorDash’s premium and high-sensitivity merchant partners. Your primary focus will be people leadership, performance management, and quality oversight, ensuring your team delivers empathetic, accurate, and high-impact support in moments that matter most to merchants. Reporting to the Manager, you will own team health and performance, coach Specialists through complex judgment calls and escalations, and partner cross-functionally to resolve systemic issues impacting merchant sentiment. This role requires strong leadership presence, sound decision-making, and the ability to balance empathy with operational rigor in an evolving environment. You’re excited about this opportunity because you will… Lead, coach, and develop a team of Merchant Sentiment Specialists through regular 1:1s, performance feedback, and career development conversations Lead a team delivering a proactive, white-glove merchant experience, anticipating needs rather than reacting to issues. Own team performance against quality, sentiment, and operational metrics, ensuring alignment with departmental goals and expectations. Create performance improvement and c