Imagine Pediatrics
Supervisor,MedicationSupportNavigator
“Supervisor, Medication Support Navigator at Imagine Pediatrics. Skills: people leadership, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. oversees and coordinates medication-related services. provides people leadership to the Medication Support Navigator team”
What You'll Achieve.
improve outcomes for pediatric patients with chronic medical and behavioral health conditions; Ensure timely completion of referrals; support in timely completion; support in daily operations
Industry & Context.
troubleshooting medication access barriers
potential for quarterly travel
What They're Looking For.
Must Have
High School Diploma or equivalent, Current accredited pharmacy technician certification (such as PTCB), Registration with applicable state board(s) of pharmacy as required by law, 5+ years of experience as a certified pharmacy technician
Nice to Have
Experience in a call center or an ambulatory clinic setting, 3+ years of experience in people leadership, Leading pharmacy technicians in a call center environment, Experience and/or team management in a virtual environment, Bilingual in Spanish and English
What You'll Do.
oversees and coordinates medication-related services
provides people leadership to the Medication Support Navigator team
works closely with the Clinical Pharmacy Manager to ensure operational excellence and staff competency
facilitate process improvements
and quality oversight
maintains hands-on involvement in patient care by collaborating with Clinical Pharmacists
Medication Support Navigators
and cross-functional care teams for care coordination
maintenance of patient medication therapy records
troubleshooting medication access barriers with community pharmacies and pharmacy benefits managers
and outreach to patient caregivers
Function in the Medication Support Navigator - Care Coordinator role supporting both regions and the Medication Navigator team
Coordinate referral tasking to Medication Support Navigator team members
Ensure timely completion of referrals and supports Medication Support Navigator team in timely completion
Interact with cross-functional teams for patient care
Facilitate appointment scheduling for pharmacists
Follow referrals and follow-up assigned to team for rebalancing and in support of daily operations
Lead AM huddle with Clinical Pharmacy Manager
Facilitate operational improvement in Medication Support Navigator processes
in coordination with the Clinical Pharmacy Manager
Subject Matter Expertise for Medication Support Navigator operations and processes
Maintain Medication Support Navigator shift schedule
How You'll Work.
Team & Collaboration
working alongside families, providers, and health plans; collaborating with Clinical Pharmacists, Medication Support Navigators, and cross-functional care teams; Interact with cross-functional teams for patient care; One Team, Diverse Perspectives
Communication Scope
listen first, speak second
Applying for this Supervisor, Medication Support Navigator role?
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