Supervisor,ITTechnicalSupport

**Your New Company!** At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences. We are better together and together We Are Altasciences. **About The Role** The IT Technical Support Supervisor, reporting to the Sr. Director of IT & Strategic Planning, is responsible for managing the IT Service Desk operations and personnel. The purpose and mission of the IT Service Desk function is to support Altasciences’ users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technical Support Supervisor will promote best practices for IT Service desk operations including, but not limited to, good customer service, established technical guidelines, and adherence to documentation practices for both regulatory and departmental standards. Additionally, the IT Technical Support Supervisor will be required to directly support our internal Altasciences customers when necessary. **What You’ll Do Here** * Manage day to day IT Service Desk operations * Establish performance guidelines and provide mentorship and performance feedback to staff * Promote, enforce, and provide input on Technician training guidelines * Promote and enforce established Customer Service guidelines with the goal of providing a consistently positive customer experience * P