Supervisor,ITProvisioning

7+ years' experience in an Information Technology role., Demonstrated experience in support of PCs, thin-client devices, network devices, LAN/WAN technologies, and peripherals., Demonstrated knowledge and support of a wide variety of software applications, including standard desktop packages, as well as n-tier proprietary software architectures, Citrix thin-client, web-based applications, and ancillary functions., Demonstrated experience of IT systems/data security - specifically as it relates to system hardening and security processes to minimize exposure to the organization to include a understanding of security as it relates to financial institutions or other industries that must comply with federal regulations., Demonstrated excellence in providing superb customer service., Excellent analytical skills., communication skills (written, verbal, and listening)., Vendor management skills., Price control and budgeting skills., Proficiency with network management systems and basic software packages., Demonstrated experience in leading others and managing in a technical environment., Demonstrated experience in defining support and delivery processes based on industry standards such as ITIL., Demonstrated experience in defining policy and procedures which adhere to defined corporate directives and goals., Ability to learn and apply new and emerging concepts very quickly., Has a and broad understanding of Wings' products, services, and basic business processes., Understands the business impact of different solutions, and can assess the tradeoffs between business needs, technology requirements and costs., Has breadth and depth of knowledge of the IT service support industry., Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.