Natera
Supervisor,IOP
“Supervisor, IOP at Natera. Skills: Phlebotomy Supervision, Team Management, Operational Oversight. Supervise, mentor, and develop a team. Handle recruitment, onboarding, and training”
What You'll Achieve.
Meet financial and volume targets; Improve efficiency; Drive operational improvements
Industry & Context.
Resolve unusual test orders; Address and escalate patient complaints
75% travel, Must maintain a current status on Natera training requirements, Works with PHI regularly, Access to various technologies to access PHI
What They're Looking For.
Must Have
5 years of phlebotomy experience, High School Diploma (or equivalent) required, Phlebotomy Certificate (if required by State)
Nice to Have
BSA degree
What You'll Do.
Conduct regular performance evaluations and audits
Manage staffing schedules for optimal coverage
Oversee supply inventory and resource allocation
Ensure adherence to protocols and procedures
Develop and implement strategies for patient access
Analyze key performance indicators (KPIs)
Ensure highest level of patient satisfaction
Ensure safe and healthy work environments
Resolve unusual test orders
Logistical management/printing of patient reports
Billing question answering/triaging
Address and escalate patient complaints
Collaborate with physicians and laboratory personnel
How You'll Work.
Team & Collaboration
Collaborate with physicians, nurses, and laboratory personnel
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