Supervisor,InsideSales(Outreach)

The Supervisor, Inside Sales directly supervises and coaches employees to help each individual team member meet the requirements of the job. They carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. What Will You Be Doing? Responsible for aligning their team with the department, functional and company goals and guiding principles. Supervise a team that performs closely related tasks along with performing individual tasks alongside the team. Use seasoned professional concepts and company objectives to resolve complex issues in creative and effective ways. Meet goals and objectives in which the process is defined as assigned. Delegate work to their team according to established procedures. Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained. Monitor daily operations of team including but not limited to productivity, accuracy, service level offered to customers, attendance, and call monitoring. Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions. Prepare performance evaluations and meets with team members by scheduled deadlines. Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department. Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements. Responsible for aligning the team with the department, functional and company goals and guiding principles Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department Continuously monitor and evaluate Inside Sales policies, procedures an