Transat AT

Airline

Supervisor,In-Flightservice

CA$75–105k ~AI est. Montreal, Quebec, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Supervisor, In-Flight service at Transat AT. Skills: In-flight service supervision, Cabin crew motivation, Operational support. Motivate cabin crew members. Inform cabin crew members”

Industry & Context.

Airline
Problems you'll solve

Detect problems; Detect irregularities; Propose solutions

Eligibility Requirements

Flexible schedule, Irregular hours, On call availability, Willingness to travel internationally, Valid Canadian passport

What They're Looking For.

Must Have

Minimum five years airline industry experience, Successfully complete initial cabin crew training, Maintain cabin crew qualifications, Obtain airport restricted area identification card, Maintain airport restricted area identification card, 5-year traceable history for ID card, Criminal background check for ID card, Canadian citizenship or permanent resident card for ID card

Nice to Have

Two years employee management/supervision in unionized environment

What You'll Do.

Motivate cabin crew members

Inform cabin crew members

Coach cabin crew members

Promote professional work environment

Promote motivating work environment

Promote pleasant work environment

Ensure company standards application

Ensure regulations application

Support in-flight operations teams

Detect in-flight operation problems

Detect in-flight operation irregularities

Propose visionary solutions

Involve in continuous improvement

Improve customer experience processes

Improve employee experience procedures

Conduct operational visits

Validate Canadian Aviation Regulations compliance

Validate workplace safety compliance

Validate company service standards compliance

Participate in operations smooth running

Ensure on-time performance

Identify potential risks

Identify potential opportunities

Identify potential threats

Review administrative reports

Follow up with internal stakeholders

Administer flight attendant expense accounts

Authorize flight attendant claims

Authorize flight attendant premiums

Participate in emergency response plan

Support operations in irregular situations

Support operations in emergency situations

Contribute to cabin crew development

Exceed expected performance levels

Apply medical control policy

Investigate disciplinary cases

Investigate administrative cases

Attend labor relations meetings

Decide on disciplinary case validity

Decide on administrative case validity

Participate in cabin crew hiring

Represent employer on committees

How You'll Work.

Team & Collaboration

Cross-functional collaboration; Internal stakeholders; Labour Relations Advisors; Local committees

Communication Scope

French communication; English communication

Full Job Description

Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment. Reporting to the Base Manager, the In-Flight Service Supervisor has an everyday crucial role towards the success of the cabin crew members. The In-Flight Service Supervisor is responsible for motivating, informing and coaching all crew members on a daily basis. They contribute to the promotion of a professional, motivating and pleasant work environment while ensuring the application of the company standards and regulations in place. The In-Flight Service Supervisor is at the heart of the operations to support the teams, to detect any problems and/or irregularities surrounding the in-flight operations and to propose visionary solutions, while keeping in mind the reality of the cabin crew members. The In-Flight Service Supervisor is fully aware of the reality surrounding daily operations and is actively involved in the continuous improvement of processes and procedures surrounding the customer and employee experience. The responsibilities of the in-flight service supervisor can be categorized into two major objectives Operational: * Conducts regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, workplace safety and company service standards. These extensive checks may be at the gates and in-flight as an active crew member. * Actively participates in the smooth running of operations to ensure on-time performance, while continuously reading the internal organiz

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