Supervisor,FieldOperations

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. [Check us out on the web!](http://brightspeed.com/) Brightspeed is looking for an experienced Supervisor, Field Operations to join our team! As Supervisor, Field Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations. As Supervisor, Field Operations, you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays. As Supervisor, Field Operations your responsibilities will include: * Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities * Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process * A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and t