Company

Logistics

SupervisordeServicioalClientedeAduanas

$17700–26500k ~AI est. Alajuela, Alajuela, Costa Rica FULL TIME
The Brief

“Supervisor de Servicio al Cliente de Aduanas. Skills: Customer service leadership, Process improvement, Team development. Lead customer service teams. Ensure KPI compliance”

What You'll Achieve.

Ensure KPI compliance; Ensure quality standards compliance; Increase operational efficiency; Increase customer satisfaction

Industry & Context.

Logistics
Problems you'll solve

Problem solving

What They're Looking For.

Must Have

3 years experience leading customer service teams, Ensure KPI and quality standards compliance, Manage conflicts, Provide effective feedback, Foster collaborative work environment, Train and develop team, Promote customer-centric culture, Identify process optimization opportunities, Implement initiatives to increase efficiency, Implement initiatives to increase customer satisfaction, Use analysis tools for reports, Use analysis tools for executive presentations, Experience with Hacienda, Experience with GEMA, Experience with SOLSER, Experience with DELIMP

Nice to Have

Knowledge of Lean, Knowledge of Kaizen, Knowledge of Six Sigma

What You'll Do.

Lead customer service teams

Ensure KPI compliance

Ensure quality standards compliance

Provide effective feedback

Foster collaborative work environment

Promote customer-centric culture

Identify process optimization opportunities

Implement initiatives to increase operational efficiency

Implement initiatives to increase customer satisfaction

Generate reports using analysis tools

Create executive presentations using analysis tools

How You'll Work.

Team & Collaboration

Collaborative work environment

Communication Scope

Effective communication

Free ATS check

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