Verra Mobility
SupervisorCommandCenter
Neural analysis suggests this role is
optimal for Entry candidates.
“Supervisor Command Center at Verra Mobility. Skills: incident management, troubleshooting, work order management. Troubleshoot and provide corrective action. Manage and correlate multiple events”
What You'll Achieve.
Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s
Industry & Context.
problem-solving skills
Ability to work in a fast-paced operational environment, Ability to work independently with minimal supervision, Ability to manage multiple tasks on time, Ability to work all shifts in a 7x24x365 environment, rotating on call coverage
What They're Looking For.
Must Have
High school GED or equivalent, 2 years of work experience in a role whose primary function covers one of the below areas or an associate degree, Customer service (Internal or Customer facing), Basic to intermediate troubleshooting of systems, Microsoft office proficiency, General awareness of computer systems, network management or ticketing systems, Successful completion of the Nlets fingerprinting background assessment
Nice to Have
associate degree
What You'll Do.
Troubleshoot and provide corrective action
Manage and correlate multiple events
Communicate with customers and internal teams
Provide expert work order management
Adhere to customer-specific procedures
Review of existing Red-Light Camera locations
How You'll Work.
Team & Collaboration
Work with multiple internal and external teams
Communication Scope
Communicate with customers and internal teams throughout an incident/repair; Effectively manage customer expectations
Full Job Description
Position Overview: Provides remote support and incident management for 4 of the VCC pillars using device troubleshooting, photographic evaluation, and performance optimization. This position will require strong attention to detail, a high level of quality, strong problem-solving skills, dependability and demonstrated priority and time management skills. This position is part of our Field Service Organization. Essential Responsibilities: Troubleshoot and provide corrective action via a web-based repair program or direct communication with a field service technician(s) Manage and correlate multiple events to a single incident Work with multiple internal and external teams to restore service in a timely manner Communicate with customers and internal teams throughout an incident/repair Provide expert work order management through driving, following up and closure of assigned trouble tickets. Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s Ability to work in a fast-paced operational environment Able to recognize issues/defects that will impact implementation and monitoring Make recommendations based on customer expectations Effectively manage customer expectations (status and clear description of activities) Ability to work independently with minimal supervision Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities Ability to learn in an 'on-the-job' training environment Ability to work all shifts in a 7x24x365 environment including rotating on call coverage Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality Qualifications: High school GED or equivalent 2 years of work experience in a role whose primary function covers one of the below areas or an associate degree. Customer service (Internal or Customer facing) Basic to in
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