SupervisorCBO

At Coface we make trade happen everyday Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! MISSION : Manage all supporting activities to Commercial pertaining to Coface's credit insurance business. Monitor key operational performance for better service delivery MAIN RESPONSIBILITIES: Productivity: * The team member supports at least 60% of daily task handling and ensures all assigned tasks are completed within defined Turnaround Time * No. of customer complaints received in an apprising period from upstream & downstream teams or end customers. * Perform quality check of all the team members * Active participation in building & developing the quality framework and executing on the timely basis which would need to be reported via governance to the clients * Identifying process gaps and training needs of the team to support - productivity & quality improvement & query management * Task assigning as per the staff availability & capability (largely as a backup to the manager & during the absence of manager) * Publish team performance in guidance of the manager * Identify & implement process improvements (quality, quantity, reporting) * Monthly Team Performance Review with Denzil. * Improve