Supervisor,BPSOperationsProcessing

**Job Description** ** _About the role:_** As an Operations Processing Supervisor you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery. **_What you will be doing:_** * Ensure a positive and consistent relationship for one or more assigned clients * Serve as primary point of contact to support problem resolution and ensure client retention * Develop strong working relationships with assigned clients and FIS resources * Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts ** _What you will need:_** * The ability to establish and maintain effective working relationships, both internally as well as externally * WISE access * Organizational and time management skills * Broad knowledge of FIS products and related services * A strong aptitude to analyze and solve problems * Prior banking or finance related experiences a plus * Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience * Typically requires a minimum of three years related financial industry experience. **_Bonus if you have:_** Customer service or lead client experience – a plus. **_What we offer you:_** At FIS, we are as committed to growing our employees’ careers as our own business. We offer: Opportunities to innovate in fintech **Privacy Statement** FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the [Online Privacy Notice](http://www.fisglobal.com/privacy). **EEOC