Tommy Hilfiger
Retail
Supervisor
“Supervisor at Tommy Hilfiger. Skills: Customer service, Sales, Team leadership. Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit. Support the management team managing all personnel, product & merchandising functions, business processes and results for the store”
What You'll Achieve.
Achieve the highest levels of customer service, sales and profit; Exceed store targets; Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction
Industry & Context.
Ability to resolve conflict and unproductive disagreements; Act with initiative to find in store solutions
What They're Looking For.
Must Have
Previous track record of supervisory or specialist roles within a premium or luxury brand, Previous people management experience with the ability to resolve conflict and unproductive disagreements, Effective communicator with the ability to build relationships with ease, Team player who recognises and celebrates the contributions and achievements of others, Confident in giving feedback that promotes positive behavioral change, Work well with change, being able to quickly adapt and work with pace, Energetic and authentic showing a clear presence on the shop floor, Approach all issues with a ‘can do’ approach and act with initiative to find in store solutions
What You'll Do.
Ensure the efficient running of the shop floor
in order to achieve the highest levels of customer service
Support the management team managing all personnel
product & merchandising functions
business processes and results for the store
Participate in weekly management meetings and other staff meetings
Clearly communicate to staff all marketing and sales promotions
Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals
whilst offering our customers’ an exemplary store journey
Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner
Support the team in delivering the business strategy
and ensuring everyone has received consistent training on product knowledge and store maintenance
Achieve company standards/goals for personal sales results: sales v budgets
sales per hour and units per transaction
Perform manager-on-duty functions
manage store opening/closing functions and the sales floor
Focus staff on the importance of quality relationships with internal & external customers
Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service
Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being continually review these to ensure they are consistent
Work with the management team to build a talent pool for key positions
including possible successors
How You'll Work.
Team & Collaboration
Support the management team; Participate in staff meetings; Motivate the team; Treat colleagues in a fair and consistent manner; Support the team in delivering the business strategy; Work with the management team to build a talent pool
Communication Scope
Effective communicator; Ability to build relationships with ease; Giving feedback that promotes positive behavioral change; Clearly communicate to staff all marketing and sales promotions
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