Moonpig Group
logistics
Supervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Supervisor at Moonpig Group. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, team leadership, warehouse operations. Lead and support daily activities across Inbound, Space, Projects, and Inventory operations. Allocate workload effectively to ensure priorities and service levels are achieved”
What You'll Achieve.
Ensure priorities and service levels are achieved; Support productivity, quality, service, and stock accuracy targets
Industry & Context.
Good attention to detail and problem-solving ability
Safely operate VNA/forklift equipment in line with site procedures and licence requirements
What They're Looking For.
Must Have
Valid VNA/Forklift licence, Experience working within a warehouse, logistics, or supply chain environment, understanding of inbound operations, inventory control, stock management, or space planning, Experience supporting or leading teams within a fast-paced operational environment, Ability to balance hands-on operational tasks with leadership responsibilities, communication skills with confidence working across teams and external contacts, Comfortable using Warehouse Management Systems (WMS), Good working knowledge of Google Sheets, Google Docs, and Microsoft Office products, organisation skills with the ability to prioritise workload effectively, Good attention to detail and problem-solving ability, Solid understanding of health and safety practices within warehouse operations, Positive and collaborative approach to teamwork and continuous improvement
What You'll Do.
Lead and support daily activities across Inbound
and Inventory operations
Allocate workload effectively to ensure priorities and service levels are achieved
Monitor workflow throughout the shift and respond to changing operational demands
Act as a first point of contact for operational queries and escalations
and space utilisation activities within the operation
Safely operate VNA/forklift equipment in line with site procedures and licence requirements
Support stock putaway
and housekeeping activities
Communicate operational updates
and performance information clearly
and stock accuracy targets
Track team performance and support corrective actions where required
and day-to-day support to team members
Conduct team briefings and communicate operational priorities
Support project and change activity across the department
Identify opportunities to improve processes
and space utilisation
Ensure all activities are completed safely and in line with company procedures and operational standards
Support audit readiness
and housekeeping standards across the department
How You'll Work.
Team & Collaboration
Build working relationships with Supply Chain teams, suppliers, carriers, and internal stakeholders; Communicate operational updates, priorities, risks, and performance information clearly; Provide coaching, guidance, onboarding, and day-to-day support to team members; Conduct team briefings and communicate operational priorities; Support project and change activity across the department; Positive and collaborative approach to teamwork
Communication Scope
communication skills with confidence working across teams and external contacts; Communicate operational updates, priorities, risks, and performance information clearly; Conduct team briefings and communicate operational priorities
Process & Methodology
Support project and change activity across the department
Full Job Description
## Description We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care. We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive. If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷 ## Key Responsibilities Lead and support daily activities across Inbound, Space, Projects, and Inventory operations. Allocate workload effectively to ensure priorities and service levels are achieved. Monitor workflow throughout the shift and respond to changing operational demands. Act as a first point of contact for operational queries and escalations. Support inbound, stock movement, inventory, and space utilisation activities within the operation. Safely operate VNA/forklift equipment in line with site procedures and licence requirements. Support stock putaway, replenishment, relocation, and housekeeping activities. Build strong working relationships with Supply Chain teams, suppliers, carriers, and internal stakeholders. Communicate operational updates, priorities, risks, and performance information clearly. Support productivity, quality, service, and stock accuracy targets. Track team performance and support corrective actions where required. Provide coaching, guidance, onboarding, and day-to-day support to team members. Conduct team brief
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