Cosmos Sport S. A.
Retail
Supervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Supervisor at Cosmos Sport S. A.. Skills: Customer Service, Sales, Visual Merchandising, Training & Development. Provide customers with excellent levels of Customer service. Deal with customer complaints and enquires, providing the best possible outcome”
What You'll Achieve.
maintain and improve the levels of customer service; maintaining the standards of the shop floor; Ensure that targets are achieved and, where possible, exceeded; maximise store sales
Industry & Context.
What They're Looking For.
Must Have
Experience in equivalent position in Retail area, Excellent Time Management skills, verbal and written communication skills and interpersonal skills, Excellent use of English language and computer skills, Numerical and analytical knowledge to monitor KPIs, Passion for sports and fashion, Willingness to learn and tackle new challenges
Nice to Have
Retail Supervisor experience would be advantageous
What You'll Do.
Provide customers with excellent levels of Customer service
Deal with customer complaints and enquires
providing the best possible outcome
Ensure the personal appearance of sales staff is in line with company guidelines
Have an understanding of the Customer Service measuring programme
Ensure that targets are achieved and
Monitor staff service levels in order to maximise store sales
Utilise in-store devices
making sure that the customer is offered the whole product range
Use reports to assist you in product placement of key selling lines
engage and motivate customers into making purchases in store by using the latest visual techniques
Provide assistance with the maintenance of standards on the sales floor
Keep stock clean and presentable at all times
Encourage personal progression throughout your store
Provide assistance with the induction and training of new starters
Assist with the development of existing staff
ensuring that personnel completes the relevant E-Assessments
How You'll Work.
Team & Collaboration
Provide managerial support; Provide assistance in the supervision of all staff; Provide assistance with the induction and training of new starters; Assist with the development of existing staff
Communication Scope
verbal and written communication skills
Full Job Description
**Cosmos Sport SA** , member of **JD Sports Fashion Plc** , founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded **105 further physical stores in Greece & Cyprus**, **5 retail brands** ([JD Sports](https://www.jdsports.gr/), [Cosmos Sport](https://www.cosmossport.gr/), [Sneaker10](https://www.sneaker10.gr/), [](https://www.sportsfactory.gr/en/)[Slamdunk](https://www.slamdunk.gr/), [Rundome](https://www.rundome.gr/)) **8 on-line shops** and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of **1900+** highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE. We are looking for a talented and passionate **Supervisor** **for our Cosmos Sport in Corfu!** Being part of the store’s Junior Management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. **Responsibilities:** Customer Service * Provide customers with excellent levels of Customer service. * Deal with customer complaints and enquires, providing the best possible outcome. * Ensure the personal appearance of sales staff is in line with company guidelines. * Have an understanding of the Customer Service measuring programme. Sales * Ensure that targets are achieved and, where possible, ex
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