Cosmos Sport S. A.
Retail
Supervisor
“Supervisor at Cosmos Sport S. A.. Skills: Customer Service, Sales, Visual Merchandising, Training & Development. Provide customers with excellent levels of Customer service. Deal with customer complaints and enquires, providing the best possible outcome”
What You'll Achieve.
maintain and improve the levels of customer service; maintaining the standards of the shop floor; Ensure that targets are achieved and, where possible, exceeded; maximise store sales
Industry & Context.
What They're Looking For.
Must Have
Experience in equivalent position in Retail area, Excellent Time Management skills, verbal and written communication skills and interpersonal skills, Excellent use of English language and computer skills, Numerical and analytical knowledge to monitor KPIs, Passion for sports and fashion, Willingness to learn and tackle new challenges
Nice to Have
Retail Supervisor experience would be advantageous
What You'll Do.
Provide customers with excellent levels of Customer service
Deal with customer complaints and enquires
providing the best possible outcome
Ensure the personal appearance of sales staff is in line with company guidelines
Have an understanding of the Customer Service measuring programme
Ensure that targets are achieved and
Monitor staff service levels in order to maximise store sales
Utilise in-store devices
making sure that the customer is offered the whole product range
Use reports to assist you in product placement of key selling lines
engage and motivate customers into making purchases in store by using the latest visual techniques
Provide assistance with the maintenance of standards on the sales floor
Keep stock clean and presentable at all times
Encourage personal progression throughout your store
Provide assistance with the induction and training of new starters
Assist with the development of existing staff
ensuring that personnel completes the relevant E-Assessments
How You'll Work.
Team & Collaboration
Provide managerial support; Provide assistance in the supervision of all staff; Provide assistance with the induction and training of new starters; Assist with the development of existing staff
Communication Scope
verbal and written communication skills
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