New Era Technology
SuperviseurBPOsursite
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Superviseur BPO sur site at New Era Technology. Skills: BPO supervision, Operations management, Team leadership. Supervise parking enforcement BPO. Oversee daily parking enforcement operations”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
3-5 years BPO/contact center/operations management experience, Experience managing customer service teams, Experience with customer payments, Experience with bank deposits, Experience with financial tracking, High school diploma
Nice to Have
Post-secondary education
What You'll Do.
Supervise parking enforcement BPO
Oversee daily parking enforcement operations
Ensure accuracy and compliance
Manage violation processing cycle
Supervise customer payment processing
Prepare and reconcile bank deposits
Use postage meters and mailing systems
Track and report KPIs
Ensure quality control
Onboard new employees
Implement new parking enforcement sites
Lead continuous improvement initiatives
Support BPO contact center operations
Monitor staffing needs
Monitor agent performance
Assist with workforce management schedules
Track and report SLAs
Prepare monthly governance reports
Prepare presentations
Ensure service delivery meets expectations
Oversee office operations
Manage vendor relationships
Manage supplier relationships
Manage IT asset lifecycle
Assist with client billing
Maintain operational documentation
Maintain financial documentation
Support compliance requirements
Support reporting requirements
Support audit requirements
Provide direct supervision
Foster positive work environment
Ensure compliance with labor laws
Manage employee relations
Manage performance improvement initiatives
Assist with IT equipment management
Assist with logistics
Support special projects
How You'll Work.
Team & Collaboration
Team-oriented culture; Work with experts
Communication Scope
Bilingual communication
Full Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together Type de poste : Temps plein, permanent Rémunération : À partir de 60 000 $ CAD par an Horaires prévus : 37,5 heures par semaine PRINCIPALES RESPONSABILITÉS : Le superviseur BPO sur site est chargé de la direction directe du programme BPO de contrôle du stationnement et d'apporter son soutien à la direction opérationnelle dans le cadre d'autres programmes du centre de contact BPO. Ce poste garantit l'excellence opérationnelle, la conformité, la prestation du service client et l'efficacité des performances de l'équipe. HIÉRARCHIE : Le chef d'équipe BPO sur site rend compte directement au gestionnaire senior BPO, qui rend compte au directeur de la réussite client, qui rend compte au vice-président exécutif de la pratique CX, qui rend compte au vice-président exécutif de la division des services professionnels et de terrain, qui rend compte au directeur général. TÂCHES ET RESPONSABILITÉS PRINCIPALES : Superviseur du BPO pour le contrôle du stationnement (mission principale) Superviser les opérations quotidiennes de contrôle du stationnement, en garantissant l'exactitu
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