Sup.
Sup.-ClientImplementation
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Sup. - Client Implementation at Sup.. Skills: Client Implementation, Process Management, Team Leadership. Provide Supervisory Accountability. Support RSL Account Implementation processes”
What You'll Achieve.
Increase process effectiveness; Ensure client satisfaction; Meet implementation metrics goals; Meet implementation metrics requirements; Ensure successful implementations; Ensure superior client service; Enhance team's efficiency; Enhance team's effectiveness
Industry & Context.
Analytical skills; Problem solving skills
What They're Looking For.
Must Have
Bachelors Degree (BSA), 5 years of related experience, client/implementation management experience, Proven success influencing remote staff, Proven success influencing cross-functional resources, Proficient in Microsoft Office products, Ability to master RSL systems, Ability to master Matrix systems, Proven ability to deal with tight deadlines, Excellent analytical skills, Excellent problem solving skills
Nice to Have
Life and Health license, Experience with group benefits claims systems, Experience with eligibility systems, Experience with report systems, knowledge of group disability, knowledge of life insurance, knowledge of other employee benefits, AHIP certification, LOMA certification, CEBS certification
What You'll Do.
Provide Supervisory Accountability
Support RSL Account Implementation processes
Ensure successful new case installation
Support and oversee mentorship
Support and oversee training
Support and oversee team guidance
Work in conjunction on case assignments
Work in conjunction on process updates
Work in conjunction on procedural updates
Work in conjunction on case load assignments
Work in conjunction on balance
Carry a limited case load
Provide guidance and leadership
Act as a Subject Matter Expert
Ensure successful implementation
Ensure successful enrollment
Ensure ongoing support
Lead new client installation calls
Proactively communicate to policyholder
Ensure appropriate setup
Ensure understanding of RSL systems
Ensure understanding of RSL tools
Ensure understanding of RSL processes
Ensure understanding of billing
Ensure understanding of contracts
Ensure understanding of web tools
Create new policyholder administrative kits
Deliver new policyholder administrative kits
Identify client-level issues
Research client-level issues
Coordinate resolution of client-level issues
Coordinate fulfillment process
Coordinate tracking process
Coordinate billing process
Coordinate inventory process
Coordinate enrollment communication materials
Interface with RSO Service team
Develop solutions for broker needs
Develop solutions for client needs
Proactively communicate potential issues
Proactively document potential issues
Work with business partners
Ensure appropriate delivery of products
Ensure appropriate delivery of services
Report to the Director
Support refinement of Account Implementation process
Support management of Account Implementation process
Develop implementation metrics
Enhance implementation metrics
Manage implementation metrics
Support creation of supporting tools
Support maintenance of supporting tools
Influence cross-functional process improvements
Advocate for cross-functional process improvements
Influence cross-functional departments
Ensure successful implementations
Ensure superior client service
Support performance development
Engage team members in talent management
Engage team members in development opportunities
Build a positive work environment
Build a respectful work environment
Drive implementation of best practices
Drive measurement of best practices
Enhance team's efficiency
Enhance team's effectiveness
How You'll Work.
Team & Collaboration
Partnership with Account Management; Partnership with National Practice Leaders; Partnership with Sales; Collaboration with internal partners; Collaboration with field support; Collaboration with service resources; Cross-functional departments
Communication Scope
Presentation skills; Influencing skills; Written communication skills; Verbal communication skills
Full Job Description
# _**Job Responsibilities and Requirements**_ The Supervisor - Client Implementation will be responsible for the have Supervisory Accountability over a designed group of Implementation Specialists supporting the RSL Account Implementation processes specific in their assigned regions. This includes accountability for the successful new case installation of RSL accounts and IEB (Matrix) services. He/she will drive the process through a combination of direct involvement, partnership with the Account Management team, National Practice Leaders and Sales, and work in collaboration to help influence and collaborate internal partners (field support/service resources. They will _support and oversee_ the mentorship, training and team guidance support responsibilities for their regional teams. They will _work in conjunction_ with their regional counterpart on case assignments, process and procedural updates and case load assignments and balance. The Supervisor – Client Implementation will carry _a limited case load_ of highly complex or high exposer accounts. **Implementation:** * Provide guidance and leadership while acting as a Subject Matter Expert (SME) to ensure successful implementation, enrollment and ongoing support for assigned clients / territories. * Lead a _limited block_ of _highly complex_ new client installation calls for assigned policyholders/ sales offices (including Accounts-assigned clients). * Proactively communicate to the policyholder to ensure appropriate setup and understanding of RSL systems, tools and processes, including (but not limited to) billing, contracts and web tools. * Create and deliver new policyholder administrative kits in an accurate and timely manner. * Identify, research and coordinate the resolution of client-level issues for new clients. * Coordinate fulfillment, tracking, billing, and inventory process for all enrollment communication materials. * Interface with IS and the RSO Service team to develop solutions to broker and client’
Applying for this Sup. - Client Implementation role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Sup.?
Real rants from real employees. Read before you apply.