SuccessSpecialist

We are looking for a **Success Specialist** to support provider onboarding, customer success, and operational activities. This hybrid role combines customer support, provider relations, light sales outreach, and administrative coordination to ensure providers have a smooth experience from registration through activation and ongoing engagement on the platform. ### Key Responsibilities * Contact new provider signups via phone, text, and email. * Guide providers through onboarding, activation, and account setup. * Follow up on incomplete registrations, missing documents, and pending requirements. * Schedule onboarding calls and assist providers throughout the activation process. * Handle inbound customer support inquiries via phone, email, and text. * Coordinate communication between providers and homeowners and assist with issue resolution. * Maintain accurate CRM records, activity notes, and pipeline updates. * Conduct customer satisfaction and quality follow-ups after services are completed. * Support review generation and reputation management efforts. * Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives. * Help increase provider activation, retention, and overall platform engagement. ### Requirements * Advanced English (C1) – Required. * Strong verbal and written communication skills. * Customer service, customer success, sales, or administrative experience preferred. * Comfortable making outbound calls and conducting follow-up communications. * Basic computer proficiency and familiarity with CRM systems. ### Working Conditions * **Schedule:** Monday to Friday, 8:00 AM – 3:00 PM, and Saturday, 8:00 AM – 12:00 PM (EST / MT / CT). * **Compensation:** $500 USD per month. * **Location:** Remote. _This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed while supporting day-to-day operations._