SuccessManager

### **Success Manager – Remote | Client Success, Cold Email Campaigns & Retention** **Position Type:** Full-Time, Remote **Working Hours:** Flexible, with client meetings in U.S. time zones ### **About the Role** At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs. This is not a traditional project management role. You will be directly responsible for: * Client satisfaction * Campaign performance * Retention and churn prevention * Delivery execution * Ongoing client success This role is ideal for someone who has operated inside fast-moving startup environments where: * Priorities shift quickly * Systems are still evolving * Ownership is high * Execution matters more than titles You’ll work closely with: * Founders * Developers * Outreach teams To ensure campaigns perform, clients stay satisfied, and delivery scales effectively. If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you. ### **What You’ll Own** ### **Client Relationship Management** * Act as the primary point of contact for 20–30 active clients * Lead client calls, check-ins, and ongoing communication * Manage expectations and proactively identify risks * Build strong long-term client relationships * Prevent churn through consistent delivery and communication * Own overall client satisfaction and retention ### **Campaign Performance & Optimization** * Diagnose and improve underperforming cold email campaigns * Troubleshoot: * Deliverability issues * Inbox placement * List quality problems * Low-performing copy * Quality-check campaigns before launch * Continuously optimize campaigns for: * Reply rates * Deliverability * Positive response rates * Client outcomes * Personally step into campaigns when execution support is needed ### **Processes, Systems & Documentation** * Build and improve operational playbooks and documentation * Create scalable processes as the company grows