SuccessManager

### Job Title: Success Manager ### Position Type: Full-Time, Remote ### Working Hours: Flexible, with client meetings in U.S. time zones ### About the Role We are looking for a Success Manager who has experience operating inside a **growing startup environment** and can own everything that happens after a client signs. This is not a project management role. You will be fully accountable for client campaigns, results, satisfaction, and retention. This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention. ### Responsibilities ### Client Relationship Ownership * Act as the primary point of contact for 20–30 active clients * Lead client check-ins, manage expectations, and handle ongoing requests * Anticipate risks early and proactively prevent churn * Own client satisfaction, retention, and long-term success ### Campaign Performance & Results * Diagnose and resolve underperforming cold email campaigns * Troubleshoot deliverability issues, list quality problems, and low-converting copy * Quality-check campaigns before launch to ensure readiness and performance * Continuously optimize campaigns for measurable outcomes ### Processes, Systems & Documentation * Build and refine delivery documentation as the business scales * Create practical playbooks that evolve with a growing startup * Track SLAs, client health metrics, and delivery standards ### Cross-Functional Collaboration * Work closely with the development team on technical and infrastructure issues * Coordinate with the outreach team on execution and optimization * Report directly to the founder on client health, risks, and delivery performance ### What Makes You a Perfect Fit * You have operated in fast-growing startups where roles are fluid and ownership i