Pavago
Staffing and Recruiting
SuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Success Manager at Pavago. Skills: Client success, Campaign performance, Retention, Cold email. Own client satisfaction. Own campaign performance”
What You'll Achieve.
Clients remain satisfied and retained long-term; Campaigns perform consistently and improve over time; Deliverability and inbox placement issues are resolved quickly; Communication stays proactive and organized; Delivery systems become more scalable; Client retention and churn reduction; Campaign performance improvements; Deliverability and inbox placement health; SLA adherence and operational consistency; Client satisfaction and relationship strength; Overall impact on measurable client outcomes
Industry & Context.
Solve problems without waiting for perfect processes
Client meetings in U. S. time zones
What They're Looking For.
Must Have
Experience leading client success, Experience leading account management, Experience leading delivery operations, Experience leading campaign ownership, Background in cold email agencies, Background in lead generation companies, Background in outbound growth environments, Hands-on experience with cold email strategy, Hands-on experience with deliverability, Hands-on experience with warm-up systems, Hands-on experience with inbox placement, Hands-on experience with copywriting, Hands-on experience with campaign troubleshooting, Ability to personally write and optimize cold email copy, Understanding of APIs, Understanding of Automations, Understanding of Campaign infrastructure, Understanding of Data flows, Comfortable using AI tools, Organizational skills, Problem-solving skills, Comfortable operating in startup environments
Nice to Have
Experience with Instantly, Experience with Smartlead, Experience with Clay, Experience with Apollo, Experience with HubSpot, Experience managing high-volume outbound campaigns, Familiarity with DNS setup, Familiarity with SPF / DKIM / DMARC, Familiarity with Email infrastructure, Experience scaling client delivery operations
What You'll Do.
Own client satisfaction
Own campaign performance
Own retention and churn prevention
Own delivery execution
Own ongoing client success
Act as primary point of contact
Lead ongoing communication
Proactively identify risks
Build long-term client relationships
Own overall client satisfaction
Improve underperforming campaigns
Quality-check campaigns before launch
Continuously optimize campaigns
Step into campaigns when needed
Build operational playbooks
Improve operational documentation
Create scalable processes
Track delivery timelines
Track campaign performance
Improve operational consistency
Work closely with developers
Coordinate with outreach teams
Report directly to leadership
Align delivery execution
How You'll Work.
Team & Collaboration
Work closely with founders; Work closely with developers; Work closely with outreach teams; Coordinate with outreach teams; Collaborate with developers
Communication Scope
Communicate confidently with founders and executives
Process & Methodology
Manage expectations, Track SLAs, Track delivery timelines
Full Job Description
### **Success Manager – Remote | Client Success, Cold Email Campaigns & Retention** **Position Type:** Full-Time, Remote **Working Hours:** Flexible, with client meetings in U.S. time zones ### **About the Role** At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs. This is not a traditional project management role. You will be directly responsible for: * Client satisfaction * Campaign performance * Retention and churn prevention * Delivery execution * Ongoing client success This role is ideal for someone who has operated inside fast-moving startup environments where: * Priorities shift quickly * Systems are still evolving * Ownership is high * Execution matters more than titles You’ll work closely with: * Founders * Developers * Outreach teams To ensure campaigns perform, clients stay satisfied, and delivery scales effectively. If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you. ### **What You’ll Own** ### **Client Relationship Management** * Act as the primary point of contact for 20–30 active clients * Lead client calls, check-ins, and ongoing communication * Manage expectations and proactively identify risks * Build strong long-term client relationships * Prevent churn through consistent delivery and communication * Own overall client satisfaction and retention ### **Campaign Performance & Optimization** * Diagnose and improve underperforming cold email campaigns * Troubleshoot: * Deliverability issues * Inbox placement * List quality problems * Low-performing copy * Quality-check campaigns before launch * Continuously optimize campaigns for: * Reply rates * Deliverability * Positive response rates * Client outcomes * Personally step into campaigns when execution support is needed ### **Processes, Systems & Documentation** * Build and improve operational playbooks and documentation * Create scalable processes as the company grows
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