Salesforce
AI CRM
SuccessGuide(Informatica)
Neural analysis suggests this role is
optimal for Mid candidates.
“Success Guide (Informatica) at Salesforce. Skills: Customer Success, Account Management, Informatica. Manage relationships with strategic at-risk enterprise customers. Develop and execute tailored customer success plans”
What You'll Achieve.
driving successful outcomes for our strategic customers; ensure customers derive maximum value from their Informatica engagement; drive retention and growth; improve customer satisfaction; identify expansion opportunities; influence product roadmap and enhancements; mitigate risks and drive satisfaction; demonstrate value and progress; drive customer success and retention; ensure enterprise clients achieve their business outcomes; foster long-term partnerships; maximize customer value; bolster a customer’s knowledge of the Informatica platform; drive optimal usage
Industry & Context.
Shift Timings: EMEA
What They're Looking For.
Must Have
Bachelor's degree in Business, Technology, or related field, 3+ years of experience in customer success, account management, or related roles, preferably in enterprise software or data management, Proven ability to manage customer relationships and drive business outcomes, Understanding of data management, cloud technologies, and digital transformation trends, communication, negotiation, and presentation skills, Ability to work cross-functionally and influence at various organizational levels, Customer-focused mindset with a passion for helping clients succeed and turning around at-risk accounts
What You'll Do.
Manage relationships with strategic at-risk enterprise customers
Develop and execute tailored customer success plans
Proactively identify and address risks to prevent churn
Collaborate with sales
Advocate for customers internally by providing feedback
Monitor customer health metrics
Deliver business reviews and presentations
How You'll Work.
Team & Collaboration
Collaborate with customers and colleagues; Work closely with diverse teams of professionals; Collaborate with sales, product, and support teams
Communication Scope
communication skills; negotiation skills; presentation skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As an Informatica Customer Success Guide on the Red Account Team, you will play a pivotal role in driving successful outcomes for our strategic customers managing at-risk accounts. You will provide personalized, one-on-one guidance and coaching to ensure customers derive maximum value from their Informatica engagement by leveraging features that best fit their unique business needs. **Key Responsibilities:** * Manage relationships with strategic at-risk enterprise customers within the Red * Account Team, serving as the primary point of contact for customer success initiatives. * Develop and execute tailored customer success plans aligned with customers. * business objectives and Informatica’s solutions to drive retention and growth. * Proactively identify and address risks to prevent churn and improve customer satisfaction. * Collaborate with sales, product, and support teams to resolve issues, deliver value, and identify expansion opportunities. * Advocate for customers internally by providing feedback to product and engineering teams to influence product roadmap and enhancements. * Monitor customer health metrics and engage proactively to mitigate ri
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