Salesforce
Technology
SuccessGuide
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Success Guide at Salesforce. Skills: Customer success, Customer relationships, Product adoption. Educate customers on features. Provide actionable recommendations”
What You'll Achieve.
Increase product adoption; Increase customer health; Increase consumption; Drive faster time to value
Industry & Context.
Problem solving
What They're Looking For.
Must Have
4+ years customer-facing experience, SaaS experience
Nice to Have
SaaS experience preferred, Enterprise software experience preferred
What You'll Do.
Educate customers on features
Provide actionable recommendations
Understand customer motivation
Understand business drivers
Understand strategic goals
Understand desired business outcomes
Collaborate with stakeholders
Drive product adoption
Drive customer transformation
Analyze customer data
Improve customer health
Build positive relationships
Drive faster time to value
Contribute to customer success assets
Contribute to thought leadership
Transform customers into advocates
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Business stakeholders; Technical stakeholders
Communication Scope
Communication skills
Process & Methodology
Project management
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services. We serve as the trusted point of contact for Slack's strategic key customers across the customer lifecycle. Part coach, project manager, consultant and product specialist, our Slack Success Guides work with customers through targeted-strategic engagements, to discover their business needs and challenges and then mentor them on the best ways to use Slack to solve them. Our goal is to deliver best practices and adoption guidance to customers and foster customer loyalty through high-quality interactions with a focus on training and education to drive product adoption and customer health. What You Will Do ● Educate customers on features and functionality through 1:1 engagements, providing actionable recommendations to increase product adoption and customer health ● Work closely with Slack customers to understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers ● Collaborate with key business and te
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