Salesforce
SuccessArchitect-Tableau
Neural analysis suggests this role is
optimal for Mid candidates.
“Success Architect - Tableau at Salesforce. Skills: Tableau, Customer Success, Architecture, Technical Strategy. Provide best practices for Salesforce product implementation. Provide expert advice on customer technical issues”
What You'll Achieve.
Maximize customer utilization of Salesforce products; Achieve business value realization for customers
Industry & Context.
Analyze technical concepts; Troubleshoot performance issues
What They're Looking For.
Must Have
3 years of Tableau product experience, Deep technical knowledge of Tableau product features, proper usage, and deployment methods, Experience defining and understanding user business requirements to support governance and dashboard creation, Experience supporting customers with technically complex, high-scale environments with ongoing product challenges, Ability and track record to effectively communicate, demonstrate value, and influence at all levels, including customer executives, Ability to prioritize and effectively execute multiple tasks in difficult, high-pressure situations, Ability to analyze technical concepts and translate them into business terms, and map technical features to business requirements, Understanding of database, application, and network technologies in a cloud computing (multi-tenant) world, Ability to control the level of abstraction/concreteness of messages appropriately for the audience, Proactive attitude towards continuous learning of new technologies and features, Ability to maintain high motivation and perform tasks proactively and independently, Willingness and ability to cooperate across departments and job titles
Nice to Have
Tableau certifications, Dashboard publishing on Tableau Public, Knowledge of cloud architecture and considerations for on-premises to cloud migration, Experience supporting and troubleshooting performance issues related to data pipelines and dashboards, Knowledge of solution design on Salesforce Core and Data360, Experience with other analytics products (Power BI, CRM Analytics), Experience with AI-related usage/implementation, Experience with data warehouse or data lake platforms (Snowflake, Databricks, Redshift), Business-level English (reading, writing, and conversation)
What You'll Do.
Provide best practices for Salesforce product implementation
Provide expert advice on customer technical issues
Advise on and analyze monitoring metrics for Salesforce environments
Assist customers in preparing for major Salesforce product changes
Participate in review boards evaluating Salesforce environment architecture
Promote strategic Salesforce product and feature adoption
Create valuable assets based on product information
How You'll Work.
Team & Collaboration
Cooperate across departments and job titles
Communication Scope
Communicate effectively at all levels, including customer executives; Translate technical concepts into business terms; Map technical features to business requirements; Control message abstraction and concreteness appropriately for the audience
Process & Methodology
Project management
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ### **このポジションについて** Success Architect は Salesforce製品に関する技術的な専門性に加えてアーキテクチャや技術戦略についての広い知見を持ち、私たちのお客様がSalesforce製品を最大限に活用してビジネス価値を実現していただくためにプロアクティブ・リアクティブの両面にわたりご支援を提供するロールです。Success Architect は私たちのお客様の中でも特にSignature Success Plan契約をお持ちのお客様に対して、自分自身の持つスキルだけでなくSalesforceがグローバルに持つノウハウやベストプラクティスも駆使しながら、お客様が技術面・ビジネス面の課題を解決していくためのアドバイスを行います。 私たちは、下記のTableau 製品について実証可能なスキルと経験を持つ Success Architect を募集しています。 * Tableau Server * Tableau Cloud * Tableau Desktop * Tableau Prep 加えて今後の AI + Data Analytics の領域で必要となる 関連スキルや知識、経験をお持ちの方を歓迎します。 * Tableau NEXT（Agentforce） * Data 360（旧Data Cloud） * MCPによるLLM連携 ### 責任 * お客様にSalesforceの製品とその機能を実装する際のベストプラクティスを提供します。 * お客様の技術的な問題に関して専門的なアドバイス（推奨事項）を提供します。 * お客様がご利用のSalesforce環境に導入すべき監視指標（パフォーマンス等）についてのアドバイスと分析レポートを提供します。 * お客様が機能の廃止 (End of Life) などのSalesforce製品の主要な変更に備えるのを支援します。 * お客様がご利用のSalesforce環境のアーキテクチャを評価するレビューボードに参加します。 * Salesforceにとって戦略的な製品や機能の利用をお客様に促進します。 * 製品マネジメント部門から提供される製品の重要な情報をキャッチし、それをもとにお客様やSalesforce社内の関係チームにとって有益なアセット（ベストプラクティス、ナレッジ、FAQ等）を作成します。 ### 必要なスキルと経験 * 次の領域の広範囲な経験（特にSalesforceまたはそれに関係するアプリケーションに関するものであることが望ましい）: コンサルティング、テクニカルサポート、アカウントマネジメント、プロジェクトマネジメント * お客様の視点に立って課題にアプローチする経験 * **3 年以上の Table
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