Salesforce
SaaS
SuccessArchitect-SFMC
Neural analysis suggests this role is
optimal for Senior candidates.
“Success Architect- SFMC at Salesforce. Skills: Salesforce Marketing Cloud, Technical Architecture, Customer Success. Be a trusted Marketing Cloud SME. Engage with Signature and Strategic customers”
What You'll Achieve.
maximize customer success and adoption; minimize attrition risk; driving customer satisfaction; delivering exceptional value; contribute to the overall growth and reputation of Salesforce
Industry & Context.
What They're Looking For.
Must Have
8+ years proven experience in enterprise consulting, implementing enterprise software solutions in the Marketing/MarTech space, Experience with Salesforce Marketing Cloud Engagement (Email/Mobile), Experience with Marketing Cloud Personalization OR Marketing Cloud Intelligence OR Marketing Cloud Account Engagement OR similar product, Deep understanding of data modeling, integration architectures, data governance best practices, Knowledge of Marketing Cloud Engagement scripting languages (AmpScript, SSJS, GTL, WSProxy), Experience with system architecture design, integration patterns, Knowledge of Marketing Cloud Engagement Security capabilities and best practices, Excellent communication skills, ability to work collaboratively with cross-functional teams from Developer to Executive, Stay up-to-date with emerging marketing, data-related and AI technologies, Proactive and self-starting attitude, ability to manage tasks independently, Values the importance of Data Ethics and Privacy, ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
Nice to Have
Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries, Marketing or Commerce, Salesforce certifications, Familiarity with Salesforce’s technical architecture: APIs, Standard and Custom Objects, APEX, Familiar with Marketing / Personalization platforms, Familiar with AI concepts, Knowledge of Data Management principles, experience with Customer Data Platforms or Data Lakes, Understanding of development tools including SLDS, XML, HTML, SQL, Javascript, JSON, and CSS, Other business level language skills (e. g. Portuguese, Spanish, Italian, French etc)
What You'll Do.
Be a trusted Marketing Cloud SME
Engage with Signature and Strategic customers
evaluate and recommend optimization strategies
Translate complex technical concepts
Identify and evaluate capability gaps
Facilitate and influence Executive stakeholders
aligning technology strategy to business value
Develop and run playbooks
Build relationships with internal and external business partners
How You'll Work.
Team & Collaboration
work closely with diverse teams of professionals; collaborate with customers, colleagues, and partners; fostering relationships; working collaboratively
Communication Scope
Excellent communication skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The MC Success Architect is a Subject Matter Expert (SME) within our Marketing Cloud product portfolio. We are looking for a passionate technical expert who has significant experience in delivering Marketing Cloud solutions to large enterprise organizations. Success Architects (SAs) are some of our most senior technical experts who provide proactive and reactive Architecture as well as Product Technical expertise. SAs deliver advisory engagements to help maximize customer success and adoption, as well as minimize attrition risk. They partner with key stakeholders at our largest, most complex customers to share their technical thought leadership and inspire the next generation of Digital Marketing Teams. This is an Individual contributor (IC) role. Responsibilities: Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organization Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, DevOps, performance, and solution design specific to Marketing Cloud Translate complex technical concepts for audiences ranging from Technical, Business to Executive St
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